...
Create flexible savings: this journey is considered successful when [specify]success rate is above 68%.
Create locked savings: this journey is considered successful when [specify].success rate is above 68%
Create fixed savings: this journey is considered successful when [specify].success rate is above 68%
Break savings plan: this journey is considered successful when [specify].success rate is above 68%
Cancel savings plan: this journey is considered successful when [specify].success rate is above 68%
Top up savings: this journey is considered successful when [specify].success rate is above 68%
Withdraw from savings: this journey is considered successful when [specify].success rate is above 68%
Manage savings: this journey is considered successful when [specify].success rate is above 68%
Rollover savings: this journey is considered successful when [specify].success rate is above 68%
Business savings
Create flexible savings: this journey is considered successful when [specify].success rate is above 68%
Create locked savings: this journey is considered successful when [specify].success rate is above 68%
Create fixed savings: this journey is considered successful when [specify].success rate is above 68%
Break savings plan: this journey is considered successful when [specify].success rate is above 68%
Cancel savings plan: this journey is considered successful when [specify].success rate is above 68%
Top up savings: this journey is considered successful when [specify].success rate is above 68%
Withdraw from savings: this journey is considered successful when [specify].success rate is above 68%
Manage savings: this journey is considered successful when [specify].success rate is above 68%
Rollover savings: this journey is considered successful when [specify].success rate is above 68%
Create SAYT plan: this journey is considered successful when [specify].success rate is above 68%
Pause SAYT plan: this journey is considered successful when [specify].success rate is above 68%
Change SAYT withdrawal frequency: this journey is considered successful when [specify].success rate is above 68%
Withdraw from SAYT savings: this journey is considered successful when [specify].success rate is above 68%
Results
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Personal savings
Core journey | SUS score |
|---|
...
The average SUS score was [insert score], with [brief interpretation: e.g., this score falls within/above/below the industry benchmark].
Analysis: the SUS score reveals [positive/negative] aspects of user satisfaction, particularly related to [insert key findings].
Time on task
The average time to complete key tasks was [insert time].
Analysis: tasks such as [task 1] took longer than anticipated due to [insert reason], indicating potential usability challenges.
Success rate
The overall success rate was [insert percentage]. This indicates that [insert percentage of participants] were able to successfully complete the core tasks without assistance.
...
Time on task | Success rate | Comments | ||
|---|---|---|---|---|
Rollover savings | 72 | 2m 57.4s | 83% | Journey seems easy to understand by users. |
Create fixed savings | 70.3 | 382m 56.5s | 71% | Result was skewed by a user that spent too much time answering SUS questionnaire. |
Create locked savings | 71.3 | 3m 25.1s | 60% | 40% of participant dropped off during prototype test |
Create flexible savings | 69.7 | 37m 20.8s | 60% | 33% of participant dropped off during prototype test |
Break savings plan | 70.7 | 5m 15.2s | 70% | The average time spent on the journey is a lot, a place to improve |
Cancel savings plan | 76.3 | 2m 45.3s | 60% | Brief key feedback or observation for this journey |
[journey name] | Brief key feedback or observation for this journey | |||
Brief key feedback or observation for this journey | ||||
[journey name] | Brief key feedback or observation for this journey |
Business savings
Core journey | SUS score | Time on task | Success rate | Comments |
|---|---|---|---|---|
[journey name] | e.g. 60 | 1m 30s | % | Brief key feedback or observation for this journey |
[journey name] | Brief key feedback or observation for this journey | |||
[journey name] | Brief key feedback or observation for this journey | |||
[journey name] | Brief key feedback or observation for this journey | |||
[journey name] | Brief key feedback or observation for this journey | |||
[journey name] | Brief key feedback or observation for this journey | |||
[journey name] | Brief key feedback or observation for this journey |
Post-test qualitative questionnaire feedback
...