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Core journey | SUS score | Time on task | Success rate | Comments | ||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Rollover savings | 70 | 1m 35.6s | 75%Brief key feedback or observation for this journey | Flow looking straightforward and easy for users based on feedback | ||||||||||
Create fixed savings | 78 | 1m 51.4s | 83% | Brief key feedback or observation for this journey | [journey name] | Brief key feedback or observation for this journey | [journey name] | Brief key feedback or observation for this journey | [journey name] | Brief key feedback or observation for this journey | [journey name] | Brief key feedback or observation for this journey | [journey name] | Brief key feedback or observation for this journeyJourney seems smooth, no negative feedback |
Create locked savings | 72.9 | 5m 18.1s | 75% | Journey was smooth, but the time on task can be improved | ||||||||||
Break savings plan | 77.1 | 1m 39.7s | 100% | Journey seems smooth, no negative feedback | ||||||||||
Create flexible savings | 75.8 | 102m 32.7s | 71% | Some testers were stuck at some point during the test, leading to them spending too much time to eventually achieve the flow | ||||||||||
Cancel savings plan | 85.5 | 1m 26.9s | 100% | Journey was easy for users, no negative feedback | ||||||||||
Top up savings | 78.1 | 2m 1.9s | 100% | Journey was easy for users, no negative feedback | ||||||||||
Withdraw from fixed savings | 84.2 | 1m 30.6s | 67% | Journey seems smooths, drop offs at the start and prototype sections highly skewed the results for the success rate | ||||||||||
Withdraw from locked savings | 78.8 | 1m 12.1s | 86% | Flow looking straightforward and easy for users based on feedback | ||||||||||
Withdraw from flexible savings | 72.9 | 3m 59.3s | 75% | Journey was easy for users, no negative feedback | ||||||||||
Manage savings | 77.5 | 1m 23.2s | 100% | Journey was easy for users, no negative feedback | ||||||||||
Create SAYT plan | 76.4 | 2m 34.7s | 78% | Journey was easy for users, no negative feedback | ||||||||||
Pause SAYT plan | 72.5 | 32m 46.3s | 75% | A tester was stuck at the over section during the test, leading to them spending too much time to eventually complete the flow | ||||||||||
Change SAYT withdrawal frequency | 67.1 | 1m 56.0s | 100% | The poor SUS score indicates the journey needs to be improved | ||||||||||
Withdraw from SAYT savings | 85.5 | 1m 28.2s | 56% | The low success rate stems from high drop off rate after the instructions section of this test |
Post-test qualitative questionnaire feedback
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