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Persona

Core journey

Rationale

Hafsat
Small business

Create Flexible Savings.
Flexible savings let users save money with easy access to funds, offering flexible deposits, withdrawals, and goal management without penalties.

This is an important flow for user to be able to save, without this flow user cannot save or earn interest.

Michael
Work/small business

Create Locked Savings.
Locked savings require deposits for a certain period, offering higher interest rates but limiting withdrawals until maturity, promoting long-term saving.

This is an important flow for user to be able to save, without this flow user cannot save or earn interest.

Mfonido
Accountant

Create Fixed Savings.
Fixed savings offer a set interest rate on deposits for a fixed term, with no withdrawal until maturity, ensuring secure long-term savings.

This is an important flow for user to be able to save, without this flow user cannot save or earn interest.

Joseph
Small business

Top-up Savings.
Top-up into savings lets users add funds to their accounts anytime, boosting their savings goals and interest earnings.

This is an important flow for user to be able to boost their savings goals and interest earnings.

Daniel
IT support/small business

Withdraw from Savings.
Withdraw from savings allows users to access and transfer funds from their savings, offering financial flexibility.

This is an important flow for user to be able to transfer funds from their savings.

Bola xchange
Small business

Withdraw from Savings.
Withdraw from savings allows users to access and transfer funds from their savings, offering financial flexibility.

This is an important flow for user to be able to transfer funds from their savings.

Abubakar
Small business owner

Manage Savings.
Manage savings lets users track, adjust, and optimize their savings and goals for effective financial planning.

This is an important flow for user to be able to adjust, and optimize their savings and goals for effective financial planning.

Haminat
Small business

Cancel Savings.
Cancel savings lets users close their savings and access remaining funds, ending their savings commitment.

This is an important flow for user to be able to close their savings and access remaining funds.

Adesina
Office manager

Break Savings.
Break savings lets users withdraw from locked savings before maturity, often incurring a penalty.

This is an important flow for user to be able to withdraw from locked savings before maturity, often incurring a penalty.

Maryam
Small business owner

Rollover Savings.
Rollover savings lets users transfer funds from a maturing account to a new one, usually preserving interest rates.

This is an important flow for user to be able to transfer funds from a maturing account to a new one.

Adetunji Kabir
Small business

Create SAYT.
Rollover savings lets users transfer funds from a maturing account to a new one, usually preserving interest rates.

This is an important flow for user to be able to transfer funds from a maturing account to a new one.

AOL lukash innovation
Small business

Withdraw from SAYT.
Rollover savings lets users transfer funds from a maturing account to a new one, usually preserving interest rates.

This is an important flow for user to be able to transfer funds from a maturing account to a new one.

Labake Ayeni
Small business

Manage SAYT.
Rollover savings lets users transfer funds from a maturing account to a new one, usually preserving interest rates.

This is an important flow for user to be able to transfer funds from a maturing account to a new one.

Test environment

Note

Delete this info panel, this is only for guidance.

Outline the approach you took - wether it was moderated or unmoderated test, remote or in-person, which platform it was performed on (mobile, web, POS), interactive prototypes or testing account, etc.

[insert text here]Interactive figma prototypes of the product was the product was tested on mobile and desktop devices in a remote and unmoderated setting. However testers had the liberty to ask questions when required.

Tasks

Core journey

Tasks

Create flexible savings

A user with interest of creating a flexible savings plan, has to navigate to savings sections, select a flexible savings, Enter details of savings, review terms and condition and then create plan.

Create locked savings

A user with interest of creating a locked savings plan, has to navigate to savings sections, select a locked savings, Enter details of savings, review terms and condition and then create plan.

Create fixed savings

A user with interest of creating a fixed savings plan, has to navigate to savings sections, select a fixed savings, Enter details of savings, review terms and condition and then create plan.

Topup savings

A user with interest of toping up a savings plan, has to navigate to savings sections, select savings plan, click on topup and enter amount, enter transaction pin and confirm.

Withdraw from savings

A user with interest of withdrawing from a savings plan, has to navigate to savings sections, select savings plan, click on withdraw and enter amount, enter transaction pin and confirm.

Manage savings

A user with interest of adjusting a savings plan, has to navigate to savings sections, select savings plan, click on manage and update plan and confirm.

Cancel flexible savings

A user with interest of cancelling a flexible savings plan, has to navigate to savings sections, select savings plan, click on the kebab menu, click on cancel flexible plan, enter transaction pin and confirm.

Break Savings

A user with interest of breaking a savings plan, has to navigate to savings sections, select savings plan, click on the kebab menu, click on break savings, select reason of breakage, enter transaction pin and confirm.

Create SAYT

A user with interest of creating a save as you transact savings plan, has to navigate to savings sections, select SAYT savings, Enter details of savings, review terms and condition and then create plan.

Withdraw from SAYT

A user with interest of withdrawing from SAYT plan, has to navigate to savings sections, select savings plan, click on withdraw, enter transaction pin and confirm.

Manage SAYT

A user with interest of adjusting a SAYT plan, has to navigate to savings sections, select savings plan, click on settings button, update plan and confirm.

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