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Core journey | SUS score | Time on task | Success rate | Comments | ||
|---|---|---|---|---|---|---|
Onboarding After Receiving Activation Link | 75 | 10m09m 24s | % | Brief key feedback or observation for this journey70% | Drop off from API failure (BVN validation) | |
Onboarding a Business Owner (A major part of why they use the platform, to onboard businesses) | 42.5 | 10m | Brief key feedback or observation for this journey04m 17s | 85% | ||
Selling and Assigning Cards to Business Owners and Customers | 90 | 10m | Brief key feedback or observation for this journey04m 08s | 79.5% | Experience can be better | |
Monitoring Business Owners Performance and Placing PND on Non-performing Business Owners | 50 | 09m Brief key feedback or observation for this journey13s | 75% | There are metrics they want displayed on the table shown | ||
Taking Courses via Dashboard | 100 | 01m 12s | Brief key feedback or observation for this journey100% | |||
Ability to Cash Out Commissions | 80 | 0m 34s | Brief key feedback or observation for this journey100% | |||
Initiating the Onboarding Process of a BRM | 90 | 10m | Brief key feedback or observation for this journey90% | |||
Monitoring BRM/PRM Performance and Placing PND on Non-performing BRMs/PRMs | 57.5 | 03m 08s | 89% | There are metrics they want displayed on the table shown | ||
Ability to Cash Out Commissions | 60 | 01m 29s | 100% | |||
Selling Cards to BRMs | 57.5 | 03m 34s | 68% | |||
Assigning POS to BRMs | 73.5 | 05m 57s | 56% |
Post-test qualitative questionnaire feedback
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