Versions Compared

Version Old Version 15 New Version 16
Changes made by

Ayodeji Hamzat

Ayodeji Hamzat

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

...

Post-test qualitative questionnaire feedback

Note

Delete this info panel, this is only for guidance.

Post-test questionnaire:

After completing the tasks, participants will be asked additional targeted questions to gather specific feedback on their experience. These questions will be presented BEFORE the SUS questionnaire, for example:

  • Was there anything confusing or frustrating about the sign-up process?

  • How easy or difficult did you find the sign-up process?

  • Did you encounter any difficulties in reading or understanding the text or labels during the tasks?

  • Were there any features or elements that stood out as particularly helpful or problematic?

  • Did you experience any challenges with the colour scheme or visual elements?

  • Do you have any additional comments or suggestions for improving this experience?

These questions will help uncover specific areas of concern or satisfaction that may not be fully captured by the SUS score alone.

Participants provided additional insights through open-ended post-test questions:

Common pain points

List any recurring issues, frustrations, or confusion that participants mentionedCertain data they need to be able to be more productive isn’t being displayed and low internet bandwidth won’t load pages properly.

Positive feedback

Summarise any positive comments about the product or specific featuresSome features such as cashout and placing PND are easier to navigate.

User suggestions

Insert suggestions for improvement or areas where users struggled but offered solutionsData required should be displayed and optimize performance of the platform.

Recommendations for improvement

...