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SUS score
Time on task
Success rate
Test plan
Test plan | https://docs.google.com/document/d/1BAltDfoqDzOkX4O4fPh0PQemcIkFQiZgjvZArWvVlS8/edit?usp=sharing Sales Network Tool Test Plan |
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Core user journeys
Persona | Core journey | Rationale |
|---|---|---|
BRM & PRM (the primary point of contact within the sales network between business owners/marketers and the organization) | Onboarding After Receiving Activation Link | It is the first contact of the BRM with the platform (They wouldn’t be able to sell products without onboarding) |
Onboarding a Business Owner (A major part of why they use the platform, to onboard businesses) | One of the primary reasons for getting onboarded is to get more Business Owners(BOs) onboarded (Survey with users showed these core journey) | |
Selling and Assigning Cards to Business Owners and Customers | They sell cards to BOs and customers to increase market traction and ultimately their commissions | |
Monitoring Business Owners Performance and Placing PND on Non-performing Business Owners | They monitor BOs to make sure they keep up to the expected target | |
Taking Courses via Dashboard | They take courses to stay in tune and updated with the latest so as to perform optimally | |
BRM (the primary point of contact within the sales network between business owners/marketers and the organization) | Ability to Cash Out Commissions | BRMs need to get their commissions/rewards for personal consumption |
SC & SPO (those who oversee the main contact within the sales network between business owners/marketers and the organization, specifically the managers of BRM/PRM) | Initiating the Onboarding Process of a BRM | They are to initiate the onboarding process of BRMs that will perform and increase market traction |
Monitoring BRM/PRM Performance and Placing PND on Non-performing BRMs/PRMs | They monitor BRMs/PRMs to make sure they keep up to the expected target | |
Ability to Cash Out Commissions | They need to get their commissions/rewards for personal consumption | |
Selling Cards to BRMs | They sell cards to BRMs/PRMs to increase market traction and ultimately their commissions | |
SC (those who oversee the main contact within the sales network between business owners/marketers and the organization, specifically the managers of BRM/PRM) | Assigning POS to BRMs | SCs are to assign POS terminals to BRMs |
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Core journey | Tasks |
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Onboarding After Receiving Activation Link | A As BRM/PRM needs to be onboarded using , after receiving the activation link after the SC/SPO has initiated onboarding on their dashboardvia mail, follow the flow to be onboarded |
Onboarding a Business Owner (A major part of why they use the platform, to onboard businesses) | BRMs/PRMs goes in to their dashboard and onboard business owners or personal customersAs a BRM/PRM, from your dashboard onboard a Business Owner/Personal Customer |
Selling and Assigning Cards to Business Owners and Customers | As a BRM/PRM, from your dashboard, sell and assign cards to your BOs and customers |
Monitoring Business Owners Performance and Placing PND on Non-performing Business Owners | As a BRM/PRM, from your dashboard, monitor the performance of your downlines and place a PND on non performing downlines |
Taking Courses via Dashboard | As a BRM/PRM, take courses from the dashboard |
Ability to Cash Out Commissions | As a BRM, show how you cashout your commissions |
Initiating the Onboarding Process of a BRM | SC/SPO should log in and initiate the onboarding process of a new BRM/PRM |
Monitoring BRM/PRM Performance and Placing PND on Non-performing BRMs/PRMs | SC/SPO should monitor the performance of downlines and place a PND on non performing downlines |
Ability to Cash Out Commissions | SC/SPO should follow the dashboard on how to cashout their commissions |
Selling Cards to BRMs | SC should from their dashboard, sell cards to your BRMs |
Assigning POS to BRMs | SC should from their dashboard, assign POS terminals to BRMs |
Participants
Participant information
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