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Persona

Core journey

Rationale

Keneth Etuk
QA analyst, TechSavvy

Create Flexible Savings.
Flexible savings let users save money with easy access to funds, offering flexible deposits, withdrawals, and goal management without penalties.

This is an important flow for user to be able to save, without this flow user cannot save or earn interest.

Inemesit udo
IT professional, TechSavvy

Create Locked Savings.
Locked savings require deposits for a certain period, offering higher interest rates but limiting withdrawals until maturity, promoting long-term saving.

This is an important flow for user to be able to save, without this flow user cannot save or earn interest.

Anthony
Student

Create Fixed Savings.
Fixed savings offer a set interest rate on deposits for a fixed term, with no withdrawal until maturity, ensuring secure long-term savings.

This is an important flow for user to be able to save, without this flow user cannot save or earn interest.

Hussein
Graphic Designer

Top-up Savings.
Top-up into savings lets users add funds to their accounts anytime, boosting their savings goals and interest earnings.

This is an important flow for user to be able to boost their savings goals and interest earnings.

Vincent
Software Engineer

Withdraw from Savings.
Withdraw from savings allows users to access and transfer funds from their savings, offering financial flexibility.

This is an important flow for user to be able to transfer funds from their savings.

Taiwo
Student

Withdraw from Savings.
Withdraw from savings allows users to access and transfer funds from their savings, offering financial flexibility.

This is an important flow for user to be able to transfer funds from their savings.

Abubakar
Small business owner

Manage Savings.
Manage savings lets users track, adjust, and optimize their savings and goals for effective financial planning.

This is an important flow for user to be able to adjust, and optimize their savings and goals for effective financial planning.

Favour
Student

Cancel Savings.
Cancel savings lets users close their savings and access remaining funds, ending their savings commitment.

This is an important flow for user to be able to close their savings and access remaining funds.

Adesina
Office manager

Break Savings.
Break savings lets users withdraw from locked savings before maturity, often incurring a penalty.

This is an important flow for user to be able to withdraw from locked savings before maturity, often incurring a penalty.

Maryam
Small business owner

Rollover Savings.
Rollover savings lets users transfer funds from a maturing account to a new one, usually preserving interest rates.

This is an important flow for user to be able to transfer funds from a maturing account to a new one.

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Persona

Core journey

Rationale

Hafsat
Small business

Create Flexible Savings.
Flexible savings let users save money with easy access to funds, offering flexible deposits, withdrawals, and goal management without penalties.

This is an important flow for user to be able to save, without this flow user cannot save or earn interest.

Michael
Work/small business

Create Locked Savings.
Locked savings require deposits for a certain period, offering higher interest rates but limiting withdrawals until maturity, promoting long-term saving.

This is an important flow for user to be able to save, without this flow user cannot save or earn interest.

Mfonido
Accountant

Create Fixed Savings.
Fixed savings offer a set interest rate on deposits for a fixed term, with no withdrawal until maturity, ensuring secure long-term savings.

This is an important flow for user to be able to save, without this flow user cannot save or earn interest.

Joseph
Small business

Top-up Savings.
Top-up into savings lets users add funds to their accounts anytime, boosting their savings goals and interest earnings.

This is an important flow for user to be able to boost their savings goals and interest earnings.

Daniel
IT support/small business

Withdraw from Savings.
Withdraw from savings allows users to access and transfer funds from their savings, offering financial flexibility.

This is an important flow for user to be able to transfer funds from their savings.

Bola xchange
Small business

Withdraw from Savings.
Withdraw from savings allows users to access and transfer funds from their savings, offering financial flexibility.

This is an important flow for user to be able to transfer funds from their savings.

Abubakar
Small business owner

Manage Savings.
Manage savings lets users track, adjust, and optimize their savings and goals for effective financial planning.

This is an important flow for user to be able to adjust, and optimize their savings and goals for effective financial planning.

Haminat
Small business

Cancel Savings.
Cancel savings lets users close their savings and access remaining funds, ending their savings commitment.

This is an important flow for user to be able to close their savings and access remaining funds.

Adesina
Office manager

Break Savings.
Break savings lets users withdraw from locked savings before maturity, often incurring a penalty.

This is an important flow for user to be able to withdraw from locked savings before maturity, often incurring a penalty.

Maryam
Small business owner

Rollover Savings.
Rollover savings lets users transfer funds from a maturing account to a new one, usually preserving interest rates.

This is an important flow for user to be able to transfer funds from a maturing account to a new one.

Adetunji Kabir
Small business

Create SAYT.
Rollover savings lets users transfer funds from a maturing account to a new one, usually preserving interest rates.

This is an important flow for user to be able to transfer funds from a maturing account to a new one.

AOL lukash innovation
Small business

Withdraw from SAYT.
Rollover savings lets users transfer funds from a maturing account to a new one, usually preserving interest rates.

This is an important flow for user to be able to transfer funds from a maturing account to a new one.

Labake Ayeni
Small business

Manage SAYT.
Rollover savings lets users transfer funds from a maturing account to a new one, usually preserving interest rates.

This is an important flow for user to be able to transfer funds from a maturing account to a new one.

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[insert text here]

[journey name]

Core journey

Tasks

View history & print receiptCreate flexible savings

A customer that recently made a transaction of N15,000.00, has come to ask you for a re-print of that receipt. Proceed to give the receipt

Note: imagine this to be a POS terminal

[journey name]

Create locked savings

Create fixed savings

Topup savings

Withdraw from savings

Manage savings

Cancel flexible savings

Break Savings

Participants

Participant information

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