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Persona | Core journey | Rationale |
|---|---|---|
Name of persona + description | Name of the core journey + description | Why this journey was selected + how you selected this journey |
Name of persona + description | Name of the core journey + description | Why this journey was selected + how you selected this journey |
Name of persona + description | Name of the core journey + description | Why this journey was selected + how you selected this journey |
Name of persona + description | Name of the core journey + description | Why this journey was selected + how you selected this journey |
Name of persona + description | Name of the core journey + description | Why this journey was selected + how you selected this journey |
Name of persona + description | Name of the core journey + description | Why this journey was selected + how you selected this journey |
Name of persona + description | Name of the core journey + description | Why this journey was selected + how you selected this journey |
Test environment
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Delete this info panel, this is only for guidance. Outline the approach you took - wether it was moderated or unmoderated test, remote or in-person, which platform it was performed on (mobile, web, POS), interactive prototypes or testing account, etc. |
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A tech business owner that collects payment on via their mobile app | Funds withdrawal from wallet | This journey was selected because Merchants frequently withdraw funds settled to their wallet. |
Business owner who runs an online academy, they allow potential students to pay for their courses online | Web Checkout using Card and Transfer | Checkout is one of our primary products this allows merchant to give their customers the ability to make payment online or in-app using different payment methods |
An operations manager whose job is to ensure that online payments are always available for their customers | Create and activate Monnify account | This journey is crucial because a smooth onboarding process increases user conversions and can turn new users into long-term customers. |
An operations lead that ensures all customer transactions are accounted for weather failed or completed transactions | Transactions Search | An efficient transaction search helps merchants quickly resolve customer issues, making it easier to locate missing transactions and maintain customer satisfaction. |
Test environment
The test was unmoderated and it was done using an interactive prototype and was performed on web.
Tasks
| Note |
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Delete this info panel, this is only for guidance. Provide details on the tasks participants were asked to complete. Ensure tasks align with real-world scenarios that users of the product would encounter. |
[insert text here]
Core journey | Tasks | |
|---|---|---|
View history & print receipt | A customer that recently made a transaction of N15,000.00, has come to ask you for a re-print of that receipt. Proceed to give the receipt Note: imagine this to be a POS terminal | |
[journey name] | [journey name]Funds withdrawal from wallet | You have been settled for transactions collected via online payment. How would you withdraw those funds from your wallet? |
Web Checkout using Card | You just finished selecting the sofa you want from the Furniro online store, and it's time to check out and make a payment using your card. How would you pay using your bank card? | |
Web Checkout using Transfer | You just finished selecting the sofa you want from the Furniro online store, and it's time to check out and make a payment using your transfer. How would you pay using you Transfer payment method? | |
Create and activate Monnify account | You are a business owner and about to launch your online store, but you need a payment gateway. You have decided to go with Monnify. You are required to create your Monnify account. | |
Transactions Search | As a business owner, you need to search for a transaction made by a customer. You are required to search for a failed transaction, with a reference number, payment method as Card and amount is 25,000 naira. How would you do it? |
Participants
Participant information
Number of participants | Indicate the total number of users involved (5-8 participants per journey). | |
|---|---|---|
Demographics | Include relevant demographic information such as age range, gender, location, experience level, job role, familiarity with the product, or other factors depending on the target audience. | |
Selection criteria | Describe the criteria used for selecting participants. Were they existing users, new users, or a mix of both?Funds withdrawal from wallet - 17 | |
Demographics |
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Selection criteria | The participants included both existing customers and potential customers, and they were randomly selected based on their willingness to take part in the tests. |
Participant profiles
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Delete this info panel, this is only for guidance. If applicable (otherwise delete section), provide a few short participant profiles to offer context - see examples below. |
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