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Why are we reviewing rewards?

We are preparing to launch a new stamp duty fee and pricing for payments and want to use this opportunity to review our user experience (UX) for the Rewards program to soften the impact of these new pricing changes. There are two major areas we want to address before the launch:

1. Speed of rewards

2. Rewards user experience

We also conducted research on the current user experience with a focus on the following key areas for potential improvement:

• Discoverability: How easy is locating the Rewards section on the dashboard?

• Speed of Cashback: How quickly do users receive feedback on a collected reward?

• Ease of Use: How easily do users monitor and cash out rewards?

• General experience: How seamless is the entire process of navigating and using rewards?