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Create flexible savings: this journey is considered successful when customer is able to create the savings plan within 3 minutes with a success rate is of 68% and above 68%.
Create locked savings: this journey is considered successful when customer is able to create the savings plan within 3 minutes with a success rate is of 68% and above 68%.
Create fixed savings: this journey is considered successful when customer is able to create the savings plan within 2 minutes with a success rate is of 68% and above 68%.
Break savings plan: this journey is considered successful when success rate is above 68%
Cancel savings plan: this journey is considered successful when success rate is above 68%
Top up savingscustomer is able to break the savings plan within 2 minutes with a success rate of 68% and above.
Cancel savings plan: this journey is considered successful when customer is able to cancel the savings plan within 2 minutes with a success rate is of 68% and above 68%.Withdraw from
Top up savings: this journey is considered successful when customer is able to top-up the savings plan within 2 minutes with a success rate is of 68% and above 68%.Manage
Withdraw from savings: this journey is considered successful when success rate is above 68%customer is able to withdraw from the savings plan within 2 minutes with a success rate of 68% and above.
Manage savings: this journey is considered successful when customer is able to manage the savings plan within 2 minutes with a success rate of 68% and above.
Rollover savings: this journey is considered successful when success rate is above 68%
Business savings
Create flexible when customer is able to rollover the savings plan within 2 minutes with a success rate of 68% and above.
Business savings
Create flexible savings: this journey is considered successful when customer is able to create the savings plan within 3 minutes with a success rate of 68% and above.
Create locked savings: this journey is considered successful when customer is able to create the savings plan within 3 minutes with a success rate is of 68% and above 68%.
Create locked fixed savings: this journey is considered successful when customer is able to create the savings plan within 2 minutes with a success rate is of 68% and above 68%.Create fixed
Break savings plan: this journey is considered successful when success rate is above 68%Break when customer is able to break the savings plan within 2 minutes with a success rate of 68% and above.
Cancel savings plan: this journey is considered successful when customer is able to cancel the savings plan within 2 minutes with a success rate is of 68% and above 68%.Cancel
Top up savings plan: this journey is considered successful when customer is able to top-up the savings plan within 2 minutes with a success rate is of 68% and above 68%.Top up
Withdraw from savings: this journey is considered successful when success rate is above 68%Withdraw from savings: this journey is considered successful when success rate is above 68%customer is able to withdraw from the savings plan within 2 minutes with a success rate of 68% and above.
Manage savings: this journey is considered successful when customer is able to manage the savings plan within 2 minutes with a success rate is of 68% and above 68%.
Rollover savings: this journey is considered successful when customer is able to rollover the savings plan within 2 minutes with a success rate is of 68% and above 68%.
Create SAYT plan: this journey is considered successful when success rate is above 68%successful when customer is able to create the savings plan within 2 minutes with a success rate of 68% and above.
Pause SAYT plan: this journey is considered successful when customer is able to rollover the savings plan within 1 minute with a success rate is of 68% and above 68%.
Change SAYT withdrawal frequency: this journey is considered successful when customer is able to change withdrawal frequency of the savings plan within 1 minutes with a success rate is of 68% and above 68%.
Withdraw from SAYT savings: this journey is considered successful when customer is able to withdraw from the savings plan within 2 minutes with a success rate is of 68% and above 68%.
Results
Personal savings
Core journey | SUS score | Time on task | Success rate | Comments |
|---|---|---|---|---|
Rollover savings | 72 | 2m 57.4s | 83% | Journey seems easy to understand by users. |
Create fixed savings | 70.3 | 382m 56.5s | 71% | Result was skewed by a user that spent too much time answering SUS questionnaire. |
Create locked savings | 71.3 | 3m 25.1s | 60% | 40% of participant dropped off during prototype test |
Create flexible savings | 69.7 | 37m 20.8s | 60% | 33% of participant dropped off during prototype test |
Break savings plan | 70.7 | 5m 15.2s | 70% | The average time spent on the journey is a lot, a place to improve |
Cancel savings plan | 76.3 | 2m 45.3s | 60% | The low success rate may be attributed lots of drop-off at different points during the test. |
Top up savings | 78.5 | 1m 29.3s | 71% | flow was simple and straightforward based on feedback |
Withdraw from savings | 67.1 | 2m 39.8s | 88% | High success rate, but SUS score suggests journey can be improved |
Manage savings | 75.5 | 2m 7.3s | 83% | The high success rate and SUS score suggests journey was easy and straightforward for users to achieve their goals |
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