Objective
This report outlines the team’s findings from the usability testing conducted on Loan Revamp Designs. The purpose of the testing was to assess our comprehension of the contents, preference, and identify usability issues.
Methodology
Method: We employed the use of moderated and with the use of Useberry for our unmoderated test. Click HERE and HERE for links to our unmoderated test questions on Useberry.
Participants: 35 participants were recruited for the usability testing for both our moderated and unmoderated tests.
Tasks: Participants were given a series of tasks to complete within the Loan Revamp design.
Observations: Observations were made on participants' interactions, and feedback during the testing sessions.
Data Collection: Data was collected through video recordings, and test Snapshot. Click HERE to view links to all test snapshots.
Tasks
Unmoderated Test Result Option A
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CLICK HERE TO SEE RAW DATA
Recommendations
Based on the feedback and findings, these are the following recommendations for improving Loan revamp Design.
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Include the ability for users to revise their residential or business and guarantor information based on the FVO’s prompt.
When users choose bank transfer, show a bottom sheet containing all the user’s account number and enable users to copy their preferred account number (Yinka and Sansa)
Add the “Next repayment” widget to the main dashboard
On running the facility dashboard, show users who copied their account number if they would like to proceed/ complete repayment.
Conclusion
The usability testing provided valuable insights into the user experience of Loan Revamp Design. By addressing these identified issues and implementing the recommendations, we can enhance usability and overall satisfaction.