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To overcome this limitation, we opted for unmoderated, remote testing using mobile interactive prototypes accessible on both mobile devices and web browsers. This method allowed for broader geographical coverage and more diverse participant inclusion. Upon completing each core journey test, participants were asked to answer a series of questions and indicate their satisfaction level, providing valuable quantitative and qualitative feedback.
Tasks
Core journey | Tasks | |
|---|---|---|
[journey name] | [journey name]Sending money to a new recipient | Imagine you're a small business owner who needs to pay a new supplier for the first time. You need to transfer ₦150,000 to the supplier's account using the Moniepoint app. Your task is to log into the app and complete this transfer. Please narrate your thoughts and actions as you go through the process |
Sending money to a saved beneficiary | Imagine you're a freelancer who needs to pay your regular graphic designer for their latest work. You've paid them before and they're saved as a beneficiary in your Moniepoint app. You need to transfer ₦75,000 to their account. Your task is to log into the app and complete this transfer to your saved beneficiary. Please narrate your thoughts and actions as you go through the process. | |
Setting up a recurring transfer | Imagine you are just started using Moniepoint for your banking needs. You want to set up a monthly transfer of ₦50,000 to your parents' joint account to help with their living expenses, for the 28th of every month. You also want to ensure you can easily modify or cancel this recurring transfer if needed. Your task is to log into the app and set up this recurring transfer. Please narrate your thoughts and actions as you go through the process. | |
Managing/deleting a recurring transfer | Imagine you set up a recurring monthly transfer of ₦50,000 to your savings account six months ago. Now, you want to increase the amount to ₦75,000 and extend the duration for an additional 6 months. After making these changes, you then decide to cancel the recurring transfer entirely. Your task is to log into the app, modify the existing recurring transfer, and then cancel it. Please narrate your thoughts and actions as you go through the process. | |
Performing bulk transfers to multiple recipients | Imagine you are the finance manager of a medium-sized company. It's the end of the month, and you need to process salary payments for 50 employees. You've been using Moniepoint's webapp for business transactions and want to use the bulk transfer feature to streamline this process. Your tasks are to:
Please narrate your thoughts and actions as you go through each task. | |
Reviewing transfer history/downloading statements | Imagine you're preparing your monthly financial report and need to review your transfer history for the past month. You also need to download a statement of your account for the same period. Your task is to log into the app, review your transfer history for the past month, find a specific transfer of ₦200,000 made two weeks ago, and then download your account statement for the month. Please narrate your thoughts and actions as you go through the process. |
Participants
Participant information
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