SourceSources: https://www.nngroup.com/articles/service-design-101/https://www.nngroup.com/articles/service-blueprints-definition/#:~:text=Service%20design%20is%20the%20activity, in%20the%20service%20design%20process. https://www.nngroup.com/articles/5-steps-service-blueprinting/, https://www.nngroup.com/articles/service-blueprinting-practice/?lm=service-blueprints-definition&pt=article, https://www.nngroup.com/articles/ux-mapping-cheat-sheet/
