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Document summary Insert brief summary here
This is a document containing the findings/results of the usability test for the cash management product carried out in September 2024.
Objectives
The primary objective of this unmoderated usability test is to evaluate the product's usability, focusing on three key metrics: SUS score, time on task, and success rate. This test will establish a usability benchmark for the product and inform future improvements.
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Test plan | https://docs.google.com/document/d/10aguD921JlH0pHaMaFgtFKX85FC889puadv1GIzgaRw/edit?usp=sharing |
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Core user journeys
Persona
Core journey
Rationale
Why this journey was selected + how you selected this journey
Name of persona + description
Name of the core journey + description
Why this journey was selected + how you selected this journey
Name of persona + description
Name of the core journey + description
Why this journey was selected + how you selected this journey
Name of persona + description
Name of the core journey + description
Why this journey was selected + how you selected this journey
Test environment
A remote moderated test which was performed on mobile with Figma prototypes.
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Cash requester onboarding: 54 seconds.
Request for cash: 4 minutes 19 seconds.
Cash supplier onboarding: 2 minutes 11 seconds
Attend to requester: 2 minutes 43 seconds.
The time taken criterion is not accurate because most participants paused to attend to customers, and internet issues occurred while they were testing, which prevented Useberry from loading tasks on time. Additionally, they were explaining the screens to us (moderators) to give us insight into their thought process, as it was a moderated test.
Success rate
Following the criteria listed above for success rate
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Core journey | SUS score | Time on task | Results/outcome | Comments | |
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Cash requester onboarding | 86.5 | 54 seconds | SuccessfulBrief key feedback or observation for this journey | ||
Request for cash | 86.5 | 4 minutes 19 seconds. | SuccessfulBrief key feedback or observation for this journey | ||
Cash supplier onboarding | 87.5 | 2 minutes 11 seconds | Successful | Brief key feedback or observation for this journey | |
Attend to the requester | 87.5 | 2 minutes 43 seconds. | SuccessfulBrief key feedback or observation for this journey |
Post-test qualitative questionnaire feedback
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Common pain points | The product is slow {Useberry was taking time to load, hence the frustration and the need for this comment} | Positive feedback|
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User suggestions | They want a case where they can identify as both requester and supplier. |
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