Frequently used

• Common Error Codes

• APTPAY Customer Solutions

• Work Schedule - AptPay Ops

• https://teamapt.atlassian.net/l/cp/a081yhjA

• https://teamapt.atlassian.net/wiki/x/QAAWRQ

• HERA - Dashboard | Database Queries

• Aptent UI

• https://teamapt.atlassian.net/l/cp/b16Yhh2r

• New Relic Assist

• Key Exchange

• https://teamapt.atlassian.net/wiki/spaces/AS

• https://teamapt.atlassian.net/servicedesk/customer/portal/70 – For System Admin Tickets to Moniepoint

• Infra - DB - Requests/Escalations

• STEPS+TO+RESTART+NIBSS+INTERCHANGE

• DBA WORK SCHEDULE
  
  TOOLS
  Decrypt password
  NGINX Plus

  https://teamapt.atlassian.net/wiki/x/VYClZQ
  
  MONITORING

• Changing Authentication config - For Monitoring Utils

• MONITORING PLAYBOOK | ATS / SWITCH

• Root Cause for Downtimes – NEW ****

Service Desk - Quick Links?

• Service Desk JIRA

• Service Desk Dashboard

• Grafana Monitoring

• Spool Transaction samples

• https://teamapt.atlassian.net/servicedesk/customer/portal/44 link for @Chiamaka Ofomata
  https://teamapt.atlassian.net/wiki/x/AQD8Rg

• SWITCH AWS - This uses SSO and the location should be set to EU West 2

• Portal Checks Hourly Report - Expectation is 3 checks per shift daily before we get Monitoring to all banks

• Spool samples - Grafana (teamapt.com) - Spool RC Count

• Service Notification Requests

• https://teamapt.atlassian.net/servicedesk/customer/portal/51/group/202/create/838

• NGINX Plus

• DCIR Response Code Count by Date and Interchange. - The query counts transactions by response codes within a specific date range and for selected interchange IDs.
  
  
  NEW ONBOARDING
  New Customer onboarding checklist - ATS / Switch
  
  TSE CORNER
  Bank Deployment - Read Only (To be deprecated)

HANDOVER VIDEOS

• PalmPay Handover

Documentation: PalmPay Details