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Bank| DCIR | RESPONSE CODE (transactional failures only)| EFFECT OF RESPONSE CODE FAILURE ON TRANSACTIONS/PORTAL | DATE
See examples below to guide:
Example : FCMB | DCIR | RC 69 | High response time| MARCH 24, 2024
FIDELITY| DCIR |RC 91 | Intermittent time outs| MARCH 24, 2024
The expectation is for every escalation there be a 30 min follow up to the escalated bank until resolution.
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