TABLE OF CONTENT
Roles & Responsibilities while on duty
Escalation Rules
Mailing Etiquette
Must Watch:
KSS on DCIR Product
ROLES AND RESPONSIBILITIES WHILE ON DUTY
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Bank| DCIR | RESPONSE CODE (transactional failures only)| EFFECT OF FAILURE ON TRANSACTIONS/PORTAL | DATE (Use format YYYYMMDD)
See examples below to guide:
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