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Monnify
Monitoring tools Tools
Slack Channel
Pagerduty Pager duty (Access granted by Simpa Saiki)
Web Portal for testing and demos
ctl access
Grafana Dashboard: https://watchtower.teamapt.com/d/sffYhyl7z/monnify-transaction-monitoring-board-data?orgId=1&refresh=30m&from=now-1h&to=now
telegram : – Needs to be decomissiondecommission, upgraded to Slack
Metabase – Merchant List
Monnify BackOffice -- Switching Providers
Shift Pattern
TeamApt currently runs a 24/7 monitoring schedule - See rota here
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S/N | Item | Responsible | Date | Comments | |
|---|---|---|---|---|---|
1 | Hiring (2 Junior Associates) | Constance | Jan 4th, 2024 | Panel Interviews concluded | Inprogress |
2 | Consolidation of Process and Tools | Oladapo / Success | Dec 21 | ||
3 | Access to Monitoring tools | Oladapo | Dec 21 | Move to Slack Alerting | |
4 | Handover sessions (X2) | Oladapo | Jan 8-13th8th | ||
5 | Rota | Success | Jan 8th | ||
Monnify - Payment Gateway - ESCALTION MATRIX
Customer | Status | Technical Lead | Project Manager | Support Engineer | Customer Email(s) for Incidents |
|---|---|---|---|---|---|
Customer List | Live |
|
ESCALATION MATRIX
L1 | Customer Desk | Vivian & Veronica | Email address(es) | ||
L2 | Technical support | Dominic Usiabulu | |||
L3 | Integration Team | ||||
Monitoring | Afeez Kazeem Ayomide Ademuwagun | ||||
Business |
TBD - Jan 20th, 20242025