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Monnify - Payment Gateway - ESCALATION MATRIX

Customer	Status	Technical Integration Lead	Project Manager	Support Engineer	Customer Email(s) for Incidents
Customer List	Live	Benjamin Ononogbu	Damilare Ogunnaike	Oladapo Onayemi

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L1	Customer Desk	Vivian & Veronica			Email address(es)
Monitoring	Success Imakuh	Tobi Olajumoke Mary-cynthia Ejike Afeez Kazeem Ayomide Ademuwagun
L2	Technical support	Dominic Usiabulu Opeyemi Ahmed Oladimeji Alabi Emmanuel Eke L3
L2	Integration Team	Benjamin Ononogbu	Monitoring	Success Imakuh	Tobi Olajumoke Mary-cynthia Ejike Afeez Kazeem Ayomide Ademuwagun	Business Oreoluwa Somuyiwa Tochukwu Nwokolo (Unlicensed)
L3	Technical Product Manager	Kuldeep Sharma Priya Chawla Daniel Ojinaka
Product	Damilare Ogunnaike	Daniel Ojinaka @david ijaola Kenechukwu Nwankwo Boluwaji Alepaye

TBD - Jan 20th, 2025

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