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The time it takes participants to complete each journey. Shorter times generally indicate better usability. This metric helps to measure efficiency.
Personal savings
Create flexible savings: Users are expected to complete this journey within 3 minutes.
Create locked savings: Users are expected to complete this journey within 3 minutes.Create fixed savings: Users are expected to complete this journey within 2 minutes.
Break savings plan: Users are expected to complete this journey within 2 minutes.
Cancel savings plan: Users are expected to complete this journey within 2 minutes.
Top up savings: Users are expected to complete this journey within 2 minutes.
Withdraw from savings: Users are expected to complete this journey within 2 minutes.
Manage savings: Users are expected to complete this journey within 2 minutes.
Rollover savings: Users are expected to complete this journey within 2 minutes.
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Create flexible savings: Users are expected to complete this journey within 3 minutes.
Create locked savings: Users are expected to complete this journey within 3 minutes.
Create fixed savings: Users are expected to complete this journey within 2 minutes.
Break savings plan: Users are expected to complete this journey within 2 minutes.
Cancel savings plan: Users are expected to complete this journey within 2 minutes.
Top up savings: Users are expected to complete this journey within 2 minutes.
Withdraw from savings: Users are expected to complete this journey within 2 minutes.
Manage savings: Users are expected to complete this journey within 2 minutes.
Rollover savings: Users are expected to complete this journey within 2 minutes.
Create SAYT plan: Users are expected to complete this journey within 2 minutes.
Pause SAYT plan: Users are expected to complete this journey within 1 minutes.
Change SAYT withdrawal frequency: Users are expected to complete this journey within 1 minutes.
Withdraw from SAYT savings: Users are expected to complete this journey within 2 minutes.
Success rate
Personal savings
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Create locked savings: this journey is considered successful when customer is able to create the savings plan within 3 minutes with a success rate of 68% and above.
Create fixed savings: this journey is considered successful when customer is able to create the savings plan within 2 minutes with a success rate of 68% and above.
Break savings plan: this journey is considered successful when customer is able to break the savings plan within 2 minutes with a success rate of 68% and above.
Cancel savings plan: this journey is considered successful when customer is able to cancel the savings plan within 2 minutes with a success rate of 68% and above.
Top up savings: this journey is considered successful when customer is able to top-up the savings plan within 2 minutes with a success rate of 68% and above.
Withdraw from savings: this journey is considered successful customer is able to withdraw from the savings plan within 2 minutes with a success rate of 68% and above.
Manage savings: this journey is considered successful when customer is able to manage the savings plan within 2 minutes with a success rate of 68% and above.
Rollover savings: this journey is considered successful when customer is able to rollover the savings plan within 2 minutes with a success rate of 68% and above.
Business savings
Create flexible savings: this journey is considered successful when customer is able to create the savings plan within 3 minutes with a success rate of 68% and above.
Create locked savings: this journey is considered successful when customer is able to create the savings plan within 3 minutes with a success rate of 68% and above.
Create fixed savings: this journey is considered successful when customer is able to create the savings plan within 2 minutes with a success rate of 68% and above.
Break savings plan: this journey is considered successful when customer is able to break the savings plan within 2 minutes with a success rate of 68% and above.
Cancel savings plan: this journey is considered successful when customer is able to cancel the savings plan within 2 minutes with a success rate of 68% and above.
Top up savings: this journey is considered successful when customer is able to top-up the savings plan within 2 minutes with a success rate of 68% and above.
Withdraw from savings: this journey is considered successful customer is able to withdraw from the savings plan within 2 minutes with a success rate of 68% and above.
Manage savings: this journey is considered successful when customer is able to manage the savings plan within 2 minutes with a success rate of 68% and above.
Rollover savings: this journey is considered successful when customer is able to rollover the savings plan within 2 minutes with a success rate of 68% and above.Create SAYT plan: this journey is considered successful when customer is able to create the savings plan within 2 minutes with a success rate of 68% and above.Pause SAYT plan: this journey is considered successful when customer is able to rollover the savings plan within 1 minute with a success rate of 68% and above.
Change SAYT withdrawal frequency: this journey is considered successful when customer is able to change withdrawal frequency of the savings plan within 1 minutes with a success rate of 68% and above.
Withdraw from SAYT savings: this journey is considered successful when customer is able to withdraw from the savings plan within 2 minutes with a success rate of 68% and above.
Results
Personal savings
Core journey | SUS score | Time on task | Success rate | Comments | ||||
|---|---|---|---|---|---|---|---|---|
Rollover savings | 72 | 2m 57.4s | 83% | Journey seems easy to understand by users. | ||||
Create fixed savings | 70.3 | 382m 56.5s | 71% | Result was skewed by a user that spent too much time answering SUS questionnaire. | Create locked savings | 71.3 | 3m 25.1s60% | 40% of participant dropped off during prototype test |
Create flexible savings | 69.7 | 37m 20.8s | 60% | 33% of participant dropped off during prototype test | ||||
Break savings plan | 70.7 | 5m 15.2s | 70% | The average time spent on the journey is a lot, a place to improve | Cancel savings plan | 76.3 | 2m 45.3s 60% | The low success rate may be attributed lots of drop-off at different points during the test. |
Top up savings | 78.5 | 1m 29.3s | 71% | flow was simple and straightforward based on feedback | ||||
Withdraw from savings | 67.1 | 2m 39.8s | 88% | High success rate, but SUS score suggests journey can be improved | Manage savings | 75.5 | 2m 7.3s 83% The high success rate and SUS score suggests journey was easy and straightforward for users to achieve their goals |
Business savings
Core journey
SUS score
Time on task
Success rate
Comments
Rollover savings
70
1m 35.6s
75%
Flow looking straightforward and easy for users based on feedback
Create fixed savings
78
1m 51.4s
83%
Journey seems smooth, no negative feedback
Create locked savings
72.9
5m 18.1s
75%
Journey was smooth, but the time on taskcan be improved |
Break savings plan
77.1
1m 39.7s
100%
Journey seems smooth, no negative feedback
Create flexible savings
75.8
102m 32.7s
71%
Some testers were stuck at some point during the test, leading to them spending too much time to eventually achieve the flow
Cancel savings plan
85.5
1m 26.9s
100%
Journey was easy for users, no negative feedback
Top up savings
78.1
2m 1.9s
100%
Journey was easy for users, no negative feedback
Withdraw from fixed savings
84.2
1m 30.6s
67%
Journey seems smooths, drop offs at the start and prototype sections highly skewed the results for the success rate
Withdraw from locked savings
78.8
1m 12.1s
86%
Flow looking straightforward and easy for users based on feedback
Withdraw from flexible savings
72.9
3m 59.3s
75%
Journey was easy for users, no negative feedback
Manage savings
77.5
1m 23.2s
100%
Journey was easy for users, no negative feedback
Create SAYT plan
76.4
2m 34.7s
78%
Journey was easy for users, no negative feedback
Pause SAYT plan
72.5
32m 46.3s
75%
A tester was stuck at the over section during the test, leading to them spending too much time to eventually complete the flow
Change SAYT withdrawal frequency
67.1
1m 56.0s
100%
The poor SUS score indicates the journey needs to be improved
Withdraw from SAYT savings
85.5
1m 28.2s
56%
The low success rate stems from high drop off rate after the instructions section of this testPost-test qualitative questionnaire feedback
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