Deposits and savings SUS report v2

Due date	13 December 2024
Epic
Task
Designer	@Hamza Abdul
Useberry	View usability test results

Document summary

Document summary is to evaluate the usability, functionality, and overall user experience of the redesigned UI screens for critical savings flows. Ensure the screens align with customer needs and expectations, identify potential pain points, and validate the interface before full implementation.

Objectives

The objective of this test is to ensure that the redesigned Moniepoint savings UI meets customer expectations by delivering an intuitive, efficient, and user-friendly experience. It aims to validate critical savings features such as creating, topping up, withdrawing, rolling over, and breaking savings plans. By evaluating user interactions with the new designs, identifying pain points, and gathering actionable feedback, the plan ensures readiness for implementation and alignment with customer needs.

Success metrics

SUS score
Time on task
Success rate

Test plan

Test plan	https://docs.google.com/document/d/1bimOGb3iRgPprkGI5Ns8ps7tq3ffO2dMJEzbnJGht_g/edit?usp=sharing

Core user journeys

Persona	Core journey	Rationale

Persona	Core journey	Rationale

Test environment

Interactive figma prototypes of the product was the product was tested on mobile and desktop devices in a remote and unmoderated setting. However testers had the liberty to ask questions when required.

Tasks

Core journey	Tasks

Core journey	Tasks
Create savings plan	A user with interest of creating a savings plan, has to navigate to savings sections, select a savings type, Enter details of savings, review terms and condition and then create plan.
Top-up savings plan	A user with interest of toping up into a savings plan, has to navigate to savings sections, select savings plan, click on top-up and enter amount, enter transaction pin and confirm.
Withdraw on maturity	A user with interest of withdrawing from a matured savings plan, has to navigate to savings sections, select matured savings plan, click on withdraw and enter amount, enter transaction pin and confirm.
Rollover savings plan	A user with interest of rolling over a matured savings plan, has to navigate to savings sections, select matured savings plan, click on rollover, enter transaction pin and confirm.
Break savings plan	A user with interest of breaking a savings plan, has to navigate to savings sections, select savings plan, click on break savings, enter transaction pin and confirm.

Participants

Participant information

Number of participants	5-8 participants per journey
Demographics	18 - 34 years old Based in Nigeria Male and Females Student, Employed and Unemployed Has experience with Moniepoint Has familiarity with the product Has saved before on this platform
Selection criteria	Banks elsewhere, not with Moniepoint Lives anywhere in Nigeria Has low to high levels of education and tech skill May have immediate need of financial support May have saved before Interested in saving

Participant profiles

Participant A	Kenneth
Age	39
Occupation	QA Ananlyst, Akwa Ibom
Tech savviness	Experienced
Fintech usage	Uses mobile banking apps (GTBank, Access Bank) for daily transactions.
Primary devices	Android phone
Key insights	Kenneth is a QA analyst, uses gtbank to save earnings on a monthly basis, saves foe emergencies, kids school fees and towards buying a landed property.

Recruitment process

For a savings product usability test, the recruitment process typically involved the following steps:

Defining User Profiles: We identified the target audience based on demographics such as age, income level, and familiarity with financial services, focusing on people who use or are likely to use savings products.
Criteria for Selection: Set specific inclusion criteria, such as experience with savings, digital literacy, and access to mobile or internet banking. Excluded participants who may have insider knowledge of savings product.
Sample Size: Recruited a balanced mix of users, typically 5–10 participants, ensuring diversity in age, tech-savviness, and geographic location within Nigeria.

Usability metrics and results

Success rate definition

SUS score

SUS is a standardised questionnaire used to measure the usability of a product, using a 10 questions 5-point scale to generate a score between 0 and 100, with higher indicating higher usability.

The average SUS score is typically 68. A score of 68 or higher is generally considered acceptable or better than average. Above 70 is good, and above 80 is excellent.

Time on task

The time it takes participants to complete each journey. Shorter times generally indicate better usability. This metric helps to measure efficiency.

Create savings:
Break savings plan:
Top up savings:
Withdraw from savings:
Rollover savings:

Success rate

Create savings:
Break savings plan:
Top up savings:
Withdraw from savings:
Rollover savings:

Results

Core journey	SUS score	Time on task	Success rate	Comments

Core journey	SUS score	Time on task	Success rate	Comments
Rollover savings
Create savings
Break savings plan
Top up savings
Withdraw from savings

Post-test qualitative questionnaire feedback

Participants provided additional insights through open-ended post-test questions:

Common pain points
Positive feedback
User suggestions

Recommendations for improvement

Based on the test findings, the following recommendations are proposed to improve the product’s usability:

Design changes

Quick wins

Long-term recommendations

Conclusion

Summary

Next Steps

Design team