...
Create savings:
Break savings plan:
Top up savings:
Withdraw from savings:
Rollover savings:
Success rate
Personal savings
Create savings:
Break savings plan:
Top up savings:
Withdraw from savings:
Rollover savings:
...
Based on the test findings, the following recommendations are proposed to improve the product’s usability:
Design changes
Quick wins
...
Long-term recommendations
Consider a more comprehensive redesign of the create savings plan journey, especially focusing on reducing the number of steps needed to create a savings plan.
Conclusion
SummaryThe usability test revealed that while the product performs adequately in most areas, there are specific pain points related to savings plan creation journey and copy used in overall in the product. By focusing on these areas, we can significantly improve the user experience.
Next StepsThe design team will implement the recommended changes and prepare for a follow-up usability test to measure improvements in SUS, time on task, and success rate.