Content Comparison

Moniepoint’s application (mobile and web) currently has multiple banner systems managed by different teams. This disjointed approach leads to several challenges:

1. Cluttered and Irregularities with Design:
   Multiple carousels and banners on the app’s customer’s dashboard create a fragmented user experience, making the interface feel cluttered and less intuitive.

2. Inefficiencies in Management:
   Teams have separate processes and tools to manage banners or campaigns, leading to inconsistency.

3. Absence of Personalisation: Customers are shown generic messages that maybe irrelevant to their needs, resulting in missed opportunities to engage them with meaningful, tailored content.

Scope

1. Centralized Banner Management:

   • A unified system to create, update, and manage banners and campaigns.

   • Personalization of banners to cater to individual customer profiles or segments.

2. User Experience Enhancements:

   • Single, auto-scrolling (can also be manually scrolled) carousel on the app dashboard for all banners and campaigns.

   • Support for deep linking to additional information or specific app pages.

   • Differentiation between dismissible banners and persistent (compliance-related) banners.

3. Banner Configuration Options:

   • Fields like title, description, deep link, expiry date, and purpose (e.g., rewards or informational).

   • Critical banners (e.g., BVN or KYC updates) to remain persistent until resolved. We have 2 ways to do this;

     • Every banner can be dismissed, but for persistent banners, they may reappear the next day if the issue remains unresolved.

     • Compliance related banners should not be dismissible until resolved; these banners can only be dismissed after an action has been successfully carried out.
       (NB: Decision to be made will be finalised upon thorough research as to which is has a better UI)

Constraint

1. There must be a single entry point for displaying banners.