Versions Compared

Version Old Version 7 New Version 8
Changes made by

Mary-cynthia Ejike

Mary-cynthia Ejike

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

Table of Contents

...

  1. Grafana Dashboards:

    1. Monnify Dashboard

    2. Moniepoint Success Rate Dashboard

    3. NIP Liquidity Manager

  2. MetaBase

  3. New Relic

  4. Monnify BackOffice - Switching Providers:

    1. Collections Back Office

    2. ATLAS UI - adding providers

  5. Skype Channels

    1. NALA <> Moniepoint

    2. MONNIFY<> SQUAD

    3. Monnify vs Fidelity Virtual account

    4. Payattitude /Teamapt

  6. Monnify Web Portal for Testing/Simulations

  7. Pager duty (Access granted by Simpa Saiki)

  8. Status page

  9. GCP access (Log explorer ,Workloads)

  10. Jira Support Desk

  11. WhatsApp groups

    1. VGG

    2. Baxi

    3. Wema-Monnify

    4. Sterling Monnify

    5. Coral pay

    6. TSE Monnify

    7. Monnify operations group

  12. Slack channels

    1. apm-monitoring-alerts

    2. Grafana-monnify-alerts

...

S/N

Panels

Implications

Issues

Threshold

Escalation

1

Disbursement (Rsp Time)

The average response time per transaction from the provider

  • Delayed Response from Provider

  • Database Lag (Kafka-Monnify)

> 4 seconds

NIP Success Rate < 94%

TSE

2

Pending Disbursements (Total)

It is the count of transactions currently pending and is caused by the following:

  • Destination not Available/Unresponsive

  • High Response Time

> 100 transaction count (above 10 mins)

TSE

3

Outflow (MPT, Sterling, Wema, Fidelity)

These are monitored because we are integrated to them for “Collections” also. Hence, when there is a downtime on this panel, there will be a downtime on the corresponding “Collections” panels

< 60%

TSE

4

Super Merchant Panels

Baxi, NALA, VGG, Abeg Tech, Palmpay are super merchants that utilize monnify’s disbursement API.

Last Transaction >

1 hour

TSE

5.

Balances

These are the disbursement account balances.

Balances < 300mil for
Habari Pay, e-Tranzact Account

< 300 million

TSE

6.

ATLAS Providers Success Rates

Transactions are failing . Resolution is to turn on other providers eg (ISW, Habari Pay, ETZ, Hydrogen Pay etc.)

Success rate < 95 -90 %

< 94%

Specific Bank on the provider is < 50%

TSE

7.

Disbursement Performance - By Banks (10m)

Transactions are failing on that specific bank

Bank is encountering technical issues

**Success rate on RED especially for major banks

Send communication to critical stakeholders(monnify operation groups ,TSE)

  • View the failure reasons section for reason of failures

    • How to check failure reason by bank on metabase

      • SELECT created_on,transaction_reference,transaction_status,bank_name,provider_reference,provider_response_message
        FROM disbursement_transaction
        WHERE transaction_status in ('failed')
        and bank_name = "Ecobank Nigeria Plc"
        AND created_on < DATE_ADD(DATE_SUB(NOW(), INTERVAL 3 minute), INTERVAL 1 HOUR)
        order by created_on DESC

COLLECTION

For each provider, it is required to monitor and review the transaction notifications received per bank provider and ensure we are getting traffic as required. At any point where the performance drops, it is required to reach out to the provider to address the issue promptly.

...