Content Comparison

1

Disbursement (Rsp Time)

The average response time per transaction from the provider

• Delayed Response from Provider

• Database Lag (Kafka-Monnify)

> 4 seconds

NIP Success Rate < 94%

TSE

2

Pending Disbursements (Total)

It is the count of transactions currently pending and is caused by the following:

• Destination not Available/Unresponsive

• High Response Time

> 100 transaction count (above 10 mins)

TSE

3

Outflow (MPT, Sterling, Wema, Fidelity)

These are monitored because we are integrated to them for “Collections” also. Hence, when there is a downtime on this panel, there will be a downtime on the corresponding “Collections” panels

< 60%

TSE

4

Super Merchant Panels

Baxi, NALA, VGG, Abeg Tech, Palmpay are super merchants that utilize monnify’s disbursement API.

Last Transaction >

1 hour

TSE

5.

Balances

These are the disbursement account balances.

Balances < 300mil for
Habari Pay, e-Tranzact Account

< 300 million

TSE

6.

ATLAS Providers Success Rates

Transactions are failing . Resolution is to turn on other providers eg (ISW, Habari Pay, ETZ, Hydrogen Pay etc.)

Success rate < 95 -90 %

< 94%

Specific Bank on the provider is < 50%

TSE

7.

Disbursement Performance - By Banks (10m)

Transactions are failing on that specific bank

Bank is encountering technical issues

**Success rate on RED especially for major banks

Send communication to critical stakeholders(monnify operation groups ,TSE)

1

Kafka Retry Queue & Kafka Queue Backlog

Shows the count of posting & settlement entries pending execution

Delayed Job Execution/ Blocked Job Service

> 1,000 (Red)

*This threshold should only apply before and after 10pm.

Reason: By 10pm, the posting and settlement are being processed hence there might be high frequency

• If job is not completed at 12 am kindly escalate

TSE

2

Unsettled OLAM Transactions

These are the volume and value of settlement transactions pending for a merchant (OLAM)

Will be executed when the Kafka Retry Queue has been processed

Will be processed after 10pm

TSE

3

MJS - In Progress, Being Processed, & New

These are panels for monnify-job-service

If Job-Services are blocked

MJS -Being Processed > 1,000

TSE

4

Monnify Metabase Replica lag

This is the time-gap between the Monnify-live Database and the Replica

N/A

>60 seconds (monitor the spike before escalating)

TSE and critical stakeholders(DBA)

5

Unsent Webhook Notifications

webhook notifications not sent by merchants

webhook notifications not sent by merchants

> 400 count

TSE