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  1. Discovery/ Research Plan: Discovery is the foundation of our product development process. It helps us understand user needs, pain points, and opportunities before defining solutions.  - Interest-Free Loan Product Discovery Plan

    1. Interview Questions: We craft structured Structured questions following the Mom Test methodology to ensure we gather unbiased and actionable insights from users - Non-Interest Interview Questions

      1. Recruit participants through Moniepoint Sales Team (Preferably through BRMs as they have the closest relationship to business owners), Loan Networks (Preferably through FCO as they have the closest relationship to business owners) or Field Verification Officers who will visit the business owners at their business location (Best option).

      2. Gather the contact information of the participants. The business analyst should be tasked with initiating conversation and scheduling discovery meeting. Note: It would be great to offer incentives.

    2. Interview Logs and Interview Snapshots: We document Document key takeaways, pain points, and trends from user interviews to inform decision-making. - Markup Interview Logs

    3. Discovery Recording: All discovery sessions are recorded and stored for reference , ensuring alignment across teams - Agent Loan Discovery - Mrs Abosede Eunice

  2. Experience Maps: Experience maps help visualize the end-to-end user journey, identifying friction points and opportunities for improvement - Loans Experience Map

  3. Opportunity Solution Tree (OST): The Opportunity Solution Tree helps us break down problems, explore potential solutions, and align decisions with business goals - Loans Opportunity Solution Tree

  4. Story Map: A Story Map structures user stories based on workflows, ensuring we build features in a way that aligns with user needs and priorities - Loans Story Map

  5. Assumption TestTesting: Before committing to a solution, we validate key assumptions through rapid experiments to mitigate risks early in the process - Loans Story Maps & Assumption Testing

  6. Wireframe: Low-fidelity wireframes are created to visualize potential solutions, aligning stakeholders before moving to detailed design - Wireframe Playground

  7. Usability Test: We conduct usability tests to ensure that our solutions are intuitive and meet user expectations. The process includes: 

    1. Test Tool: Useberry is the company-wide tool for unmoderated test - Userberry

    2. Test Script: A structured guide outlining tasks and scenarios for users to complete during the for conducting a test - Moderated Test Script

    3. Questions: Open-ended and task-specific questions to gather user feedback - Markup Usability Test Questions

    4. Report: A summary of findings, insights, and recommendations to refine the product - Markup Usability Test Report

  8. PRD(Product Requirements Document): The PRD formalizes the feature scope, functional requirements, and success metricsnon-functional requirements, ensuring clear alignment between product, design, and engineering teams - /wiki/spaces/BLS/pages/1676902490

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