TABLE OF CONTENT
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A handover report must be sent at end of shift documenting incidents logged while on duty and stating clearly all open issues so the next person on shift can continue from wherever the resolution stage is currently at.
Please include:
Status of ATS interchanges (On/off)
Number of incidents tickets raised / closed (Move all open tickets to the app monitoring engineer taking over)
Portal checks (settlement, dispute, authentication checks)
Validation report status; Date of Last validation report sent
Whatsapp DCIR config Updates:
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Bank| DCIR | RESPONSE CODE (transactional failures only)| EFFECT OF FAILURE ON TRANSACTIONS/PORTAL | DATE (Use format YYYYMMDD)
See examples below to guide:
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