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S/N | Item | Responsible | Date | Comments | |
|---|---|---|---|---|---|
1 | Hiring (2 Junior Associates) | Constance | Jan 6th, 2024 | Concluded | Done |
2 | Consolidation of Process and Tools | Oladapo / Success | Dec 21 | Move to Slack Alerting | Done |
3 | Access to Monitoring tools | Jan 8thIn progress24th | Pending Access to Monnify Support Jira, Atlas and Kube ctl | Done (Pending Atlas, Kune ctl and pager Duty) | |
4 | Handover sessions (X2) | Oladapo | Jan 8th18th | In ProgressDone | |
5 | Rota | Success | Jan 8th27th | Pending handover date from Monnify Leadership | Done - Started Feb 3rd, 2025 |
Monnify - Payment Gateway - ESCALATION MATRIX
Customer | Status | Integration Lead | Project Manager | Support Engineer | Customer Email(s) for Incidents |
|---|---|---|---|---|---|
Customer List | Live |
|
ESCALATION MATRIX
L1 | Customer Desk | Vivian & Veronica | Email address(es) | ||
Monitoring | |||||
L2 | Technical support | ||||
Integration Team | Benjamin Ononogbu | ||||
L3 | Technical Product Manager | ||||
Product | Daniel Ojinaka |
TBD - Jan 20th, 2025STATUS
LIVE DATE: Monday, Feb 3rd, 2024
Business Hours: 24/7
Monnify Monitoring Playbook: Monnify Monitoring Playbook
Rota: Schedule