Content Comparison

1

Disbursement (Rsp Time)

The average response time per transaction from the provider

• Delayed Response from Provider

• Database Lag (Kafka-Monnify)

> 4 seconds

NIP Success Rate < 94%

TSE

2

Pending Disbursements (Total)

It is the count of transactions currently pending and is caused by the following:

• Destination not Available/Unresponsive

• High Response Time

> 100 transaction count (above 10 mins)

TSE

3

Outflow (MPT, Sterling, Wema, Fidelity)

These are monitored because we are integrated to them for “Collections” also. Hence, when there is a downtime on this panel, there will be a downtime on the corresponding “Collections” panels

< 60%

TSE

4

Super Merchant Panels

Baxi, NALA, VGG, Abeg Tech, Palmpay are super merchants that utilize monnify’s disbursement API.

Last Transaction >

1 hour

TSE

5.

Balances

These are the disbursement account balances.

Balances < 300mil for
Habari Pay, e-Tranzact Account

< 300 million

TSE

6.

ATLAS Providers Success Rates

Transactions are failing . Resolution is to turn on other providers eg (ISW, Habari Pay, ETZ, Hydrogen Pay etc.)

Success rate < 95 -90 %

< 94%

Specific Bank on the provider is < 50%

TSE

7.

Disbursement Performance - By Banks (10m)

Transactions are failing on that specific bank

Bank is encountering technical issues

**Success rate on RED especially for major banks

Send communication to critical stakeholders(monnify operation groups ,TSE)