TeamApt_Monnify Integration Project
- Success Imakuh
- Afeez Kazeem
- Oladapo Onayemi
- Daniel Armstrong
This is a page to track Monnify Integration to TeamApt
Useful Links
Service Operations of Teamapt can be found here TeamApt Integrity OPS
Knowledge Transfer Sessions
Date | Topic | Facilitator | Attendees | Recording | Useful links |
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20240912 13:00 - 15:00 | High level deep dive into Monnify | @Dominic Usiabulu | Monnify support, TeamApt Support and TeamApt Monitoring | https://drive.google.com/file/d/1poWTMKhEDCv4Lf_ucIJFuv_pgGEu1WEn/view?usp=sharing |
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20240919 | High Level deep dive into Direct Card Issuer Routing | @Ugochukwu Ebirika | Monnify support, TeamApt Support and TeamApt Monitoring | https://drive.google.com/file/d/1eCMtfJDoTXNZdQaSF5Fc5P53JBM86Ux3/view |
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20240926 13:00 - 14:30 | Technical Support - Monnify - Solution Architecture and Troubleshooting | @Temitope Bamidele | Monnify support, TeamApt Support and TeamApt Monitoring | https://drive.google.com/file/d/1lp2zGXSmJYw28v-2bV8SFI4bp3jYTy0s/view?usp=sharing | https://teamapt.atlassian.net/wiki/spaces/MONCS/pages/588414977 |
20241227 | Collections and Disbursement overview - Monnify | @Dominic Usiabulu | @Success Imakuh | https://drive.google.com/file/d/1oFT1ikJ0mIeLqBpFYGYh7z8uCuSkdff7/view?usp=drive_link https://drive.google.com/file/d/1GmlbInGaZGI01HLonigA0q6WSeDeaizX/view?usp=drive_link https://drive.google.com/file/d/1Jei6bDcv8RdPwjOnTzZj1aBNMTvCYmhw/view?usp=drive_link | https://teamapt.atlassian.net/wiki/spaces/MONCS/pages/557973505 |
3rd Jan 2025, 12:00 PM - 2:00 PM. | Collections (Part 2), Monitoring services & product providers & Settlements | @Dominic Usiabulu | @Emmanuel Eke |
| Jira for Monnify Support Desk
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Access Requirements
TeamApt (DCIR)
Can be found in the New Joiner page New Joiner - Onboarding
Grafana Dashboard: https://watchtower.teamapt.com/d/dgS5Ka7Iz/dcir-success-panel
Monnify
Monitoring tools Tools
Slack Channel
Pager duty (Access granted by @Simpa Saiki)
Web Portal for testing and demos
ctl access
Grafana Dashboard: https://watchtower.teamapt.com/d/sffYhyl7z/monnify-transaction-monitoring-board-data?orgId=1&refresh=30m&from=now-1h&to=now
telegram – Needs to be decommission, upgraded to Slack
Metabase – Merchant List https://pluto.moniepoint.com/
Monnify BackOffice -- Switching Providers
Monnify Support Desk - https://teamapt.atlassian.net/jira/servicedesk/projects/MOSD/
Shift Pattern
TeamApt currently runs a 24/7 monitoring schedule - See rota here
Monnify currently runs 06:00 - D+1 02:00
Integration Road Map
S/N | Item | Responsible | Date | Comments |
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|---|---|---|---|---|---|
1 | Hiring (2 Junior Associates) | Constance | Jan 6th, 2024 | Concluded | Done |
2 | Consolidation of Process and Tools | Oladapo / Success | Dec 21 | Move to Slack Alerting | Done |
3 | Access to Monitoring tools | @Emmanuel Eke / @Success Imakuh | Jan 24th | Pending Access to Monnify Support Jira, Atlas and Kube ctl | Done (Pending Atlas, Kune ctl and pager Duty) |
4 | Handover sessions (X2) | Oladapo | Jan 18th |
| Done |
5 | Rota | Success | Jan 27th | Pending handover date from Monnify Leadership | Done - Started Feb 3rd, 2025 |
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Monnify - Payment Gateway - ESCALATION MATRIX
Customer | Status | Integration Lead | Project Manager | Support Engineer | Customer Email(s) for Incidents |
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Customer List | Live | @Benjamin Ononogbu | @Damilare Ogunnaike | @Oladapo Onayemi |
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ESCALATION MATRIX
L1 | Customer Desk | Vivian & Veronica |
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| Email address(es) |
Monitoring | @Success Imakuh | @Tobi Olajumoke @Mary-cynthia Ejike @Afeez Kazeem @Ayomide Ademuwagun |
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L2
| Technical support | @Dominic Usiabulu |
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Integration Team | @Benjamin Ononogbu |
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L3 | Technical Product Manager | @Kuldeep Sharma |
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Product | @Damilare Ogunnaike | @Daniel Ojinaka @Kenechukwu Nwankwo |
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STATUS
LIVE DATE: Monday, Feb 3rd, 2024
Business Hours: 24/7
Monnify Monitoring Playbook: Monnify Monitoring Playbook
Rota: Schedule