...
Customer | Status | Integration Lead | Project Manager | Support Engineer | Customer Email(s) for Incidents |
|---|---|---|---|---|---|
Customer List | Live |
|
ESCALATION MATRIX
L1 | Customer Desk | Vivian & Veronica | Email address(es) | ||
Monitoring | Mary-cynthia Ejike Afeez Kazeem | ||||
L2 | Technical support | Dominic Usiabulu | |||
Integration Team | Benjamin Ononogbu | ||||
L3 | Technical Product Manager | ||||
Product | Daniel Ojinaka |
TBD - Jan 20th, 2025STATUS
LIVE DATE: Monday, Feb 3rd, 2024
Monnify Monitoring Playbook: Monnify Monitoring Playbook