TeamApt_Monnify Integration Project

This is a page to track Monnify Integration to TeamApt

Useful Links
Service Operations of Teamapt can be found here TeamApt Integrity OPS

Knowledge Transfer Sessions

Date	Topic	Facilitator	Attendees	Recording	Useful links
20240912 13:00 - 15:00	High level deep dive into Monnify	Dominic Usiabulu	Monnify support, TeamApt Support and TeamApt Monitoring	https://drive.google.com/file/d/1poWTMKhEDCv4Lf_ucIJFuv_pgGEu1WEn/view?usp=sharing
20240919 13:00 - 14:30	High Level deep dive into Direct Card Issuer Routing	Ugochukwu Ebirika	Monnify support, TeamApt Support and TeamApt Monitoring	https://drive.google.com/file/d/1eCMtfJDoTXNZdQaSF5Fc5P53JBM86Ux3/view
20240926 13:00 - 14:30	Technical Support - Monnify - Solution Architecture and Troubleshooting	Temitope Bamidele	Monnify support, TeamApt Support and TeamApt Monitoring	https://drive.google.com/file/d/1lp2zGXSmJYw28v-2bV8SFI4bp3jYTy0s/view?usp=sharing	/wiki/spaces/MONCS/pages/588414977 https://docs.google.com/document/d/1kXnLwLEK9sUESUJzZoUDf1LMcp7qZwzjfHmEgS6mRtw/edit /wiki/spaces/MONCS/pages/662175762
20241227	Collections and Disbursement overview - Monnify	Dominic Usiabulu	Success Imakuh Qazim Adedigba Ayomide Ademuwagun Dominic Usiabulu Abdullahi Waheed Tobi Olajumoke	https://drive.google.com/file/d/1oFT1ikJ0mIeLqBpFYGYh7z8uCuSkdff7/view?usp=drive_link https://drive.google.com/file/d/1GmlbInGaZGI01HLonigA0q6WSeDeaizX/view?usp=drive_link https://drive.google.com/file/d/1Jei6bDcv8RdPwjOnTzZj1aBNMTvCYmhw/view?usp=drive_link	/wiki/spaces/MONCS/pages/557973505 /wiki/spaces/MONCS/pages/1525907457 /wiki/spaces/MONCS/pages/1486061735
3rd Jan 2025, 12:00 PM - 2:00 PM.	Collections (Part 2), Monitoring services & product providers & Settlements	Dominic Usiabulu	Emmanuel Eke Dominic Usiabulu Innocent Nwaokorie Daniel Armstrong Success Imakuh Saheed Yusuf Ayomide Ademuwagun Emmanuella Anatogu Oladimeji Alabi		Jira for Monnify Support Desk https://teamapt.atlassian.net/jira/servicedesk/projects/MOSD Pluto https://pluto.moniepoint.com/

Access Requirements

TeamApt (DCIR)
Can be found in the New Joiner page New Joiner - Onboarding

Grafana Dashboard: https://watchtower.teamapt.com/d/dgS5Ka7Iz/dcir-success-panel

Monnify
Monitoring tools Tools

Slack Channel
Pager duty (Access granted by Simpa Saiki)
Web Portal for testing and demos
ctl access
Grafana Dashboard: https://watchtower.teamapt.com/d/sffYhyl7z/monnify-transaction-monitoring-board-data?orgId=1&refresh=30m&from=now-1h&to=now
telegram – Needs to be decommission, upgraded to Slack
Metabase – Merchant List https://pluto.moniepoint.com/
Monnify BackOffice -- Switching Providers
Monnify Support Desk - https://teamapt.atlassian.net/jira/servicedesk/projects/MOSD/

Shift Pattern

TeamApt currently runs a 24/7 monitoring schedule - See rota here

Monnify currently runs 06:00 - D+1 02:00

Integration Road Map

S/N	Item	Responsible	Date	Comments
1	Hiring (2 Junior Associates)	Constance	Jan 6th, 2024	Concluded	Done
2	Consolidation of Process and Tools	Oladapo / Success	Dec 21	Move to Slack Alerting	Done
3	Access to Monitoring tools -	Emmanuel Eke / Success Imakuh	Jan 24th	Pending Access to Monnify Support Jira, Atlas and Kube ctl	Done (Pending Atlas, Kune ctl and pager Duty)
4	Handover sessions (X2)	Oladapo	Jan 18th		Done
5	Rota	Success	Jan 27th	Pending handover date from Monnify Leadership	Done - Started Feb 3rd, 2025

Monnify - Payment Gateway - ESCALATION MATRIX

Customer	Status	Integration Lead	Project Manager	Support Engineer	Customer Email(s) for Incidents
Customer List	Live	Benjamin Ononogbu	Damilare Ogunnaike	Oladapo Onayemi

ESCALATION MATRIX

L1	Customer Desk	Vivian & Veronica	Email address(es)
Monitoring	Success Imakuh	Tobi Olajumoke Mary-cynthia Ejike ILE PETER NWACHUKWU Afeez Kazeem Ayomide Ademuwagun
L2	Technical support	Dominic Usiabulu Opeyemi Ahmed Oladimeji Alabi Emmanuel Eke
L2	Integration Team	Benjamin Ononogbu Oreoluwa Somuyiwa Tochukwu Nwokolo (Unlicensed)
L3	Technical Product Manager	Kuldeep Sharma Priya Chawla Daniel Ojinaka
Product	Damilare Ogunnaike	Daniel Ojinaka @david ijaola Kenechukwu Nwankwo Boluwaji Alepaye

STATUS
LIVE DATE: Monday, Feb 3rd, 2024
Monnify Monitoring Playbook: Monnify Monitoring Playbook