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Response Code

Response Message

Action To Take

0

Request is received successfully and will be processed.

99

Error occurred while processing your request

Engage the Monnify support

R1

Transaction with specified reference does not exist.

Recheck if there’s a transaction with such reference.

R2

Refund not permitted for specified transaction.

Refund is currently only possible for payments via Account_Transfer. Recheck if the transaction is an Account_Transfer payment.

R3

Specified refund amount is above transaction amount.

Recheck the transaction amount and retry accordingly.

R4

Specified refund amount is below minimum refund amount.

The minimum refundable amount is N100.

R5

Merchant does not have sufficient funds to process refund.

Merchant should topup his Monnify wallet and retry.

R6

Customer account details are invalid.

N.B.: Every payment made by customers contains the sender's account details, and that is where refunds are sent to. However, on rare occasions, the sender's account details aren't sent to Monnify. To handle this scenario, include the customer's valid destinationAccountNumber and destinationAccountBankCode in your request body

Merchant should request valid account details from the customer or try again later.

R7

No refund was initiated with the supplied refund reference.  

Kindly recheck if a refund with the refund reference was successfully initiated .

R8

supplied value has exceeded the maximum allowed number of characters.

The refundReason should not be more than 64 characters and the customerNote should not be more than 16 characters.

R9

Supplied refund reference already exists for the merchant.

Kindly use a new and distinct refund reference.

R10

Merchant account balance could not be retrieved.

Contact Monnify’s support.

R11

Name inquiry network error.

Kindly retry later or Contact Monnify’s support.

R12

The total amount of all refunds done on a particular transaction has exceeded the transaction amount.

No refunds can be done for the particular transaction as the total amount of partial refunds have summed up to the transaction amount.

M01

System error. Contact support.

Contact Monnify’s support.

M02

System error. Contact support.

Contact Monnify’s support.

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