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Access Requirements
TeamApt (DCIR)
Can be found in the New Joiner page New Joiner - Onboarding
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Slack Channel
Pager duty (Access granted by Simpa Saiki)
Web Portal for testing and demos
ctl access
Grafana Dashboard: https://watchtower.teamapt.com/d/sffYhyl7z/monnify-transaction-monitoring-board-data?orgId=1&refresh=30m&from=now-1h&to=now
telegram – Needs to be decommission, upgraded to Slack
Metabase – Merchant List https://pluto.moniepoint.com/
Monnify BackOffice -- Switching Providers
Monnify Support Desk - https://teamapt.atlassian.net/jira/servicedesk/projects/MOSD/
Shift Pattern
TeamApt currently runs a 24/7 monitoring schedule - See rota here
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S/N | Item | Responsible | Date | Comments | |||
|---|---|---|---|---|---|---|---|
1 | Hiring (2 Junior Associates) | Constance | Jan 6th, 2024 | Concluded | Done | ||
2 | Consolidation of Process and Tools | Oladapo / Success | Dec 21 | Move to Slack Alerting | Done | ||
3 | Access to Monitoring tools | Oladapo | Dec 27 | In progressEmmanuel Eke / Success Imakuh | Jan 24th | Pending Access to Monnify Support Jira, Atlas and Kube ctl | Done (Pending Atlas, Kune ctl and pager Duty) |
4 | Handover sessions (X2) | Oladapo | Jan 8th18th | In ProgressDone | |||
5 | Rota | Success | Jan 8th27th | Pending handover date from Monnify Leadership | Done - Started Feb 3rd, 2025 | ||
Monnify - Payment Gateway - ESCALATION MATRIX
Customer | Status | Integration Lead | Project Manager | Support Engineer | Customer Email(s) for Incidents |
|---|---|---|---|---|---|
Customer List | Live |
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ESCALATION MATRIX
L1 | Customer Desk | Vivian & Veronica | Email address(es) | ||
Monitoring | |||||
L2 | Technical support | ||||
Integration Team | Benjamin Ononogbu | ||||
L3 | Technical Product Manager | ||||
Product | Daniel Ojinaka |
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STATUS
LIVE DATE: Monday, Feb 3rd, 2024
Business Hours: 24/7
Monnify Monitoring Playbook: Monnify Monitoring Playbook
Rota: Schedule