This is a page to track Monnify Integration to TeamApt
Useful Links
Service Operations of Teamapt can be found here TeamApt Integrity OPS
Knowledge Transfer Sessions
Date | Topic | Facilitator | Attendees | Recording | Useful links |
|---|---|---|---|---|---|
20240912 13:00 - 15:00 | High level deep dive into Monnify | Monnify support, TeamApt Support and TeamApt Monitoring | https://drive.google.com/file/d/1poWTMKhEDCv4Lf_ucIJFuv_pgGEu1WEn/view?usp=sharing | ||
20240919 | High Level deep dive into Direct Card Issuer Routing | Monnify support, TeamApt Support and TeamApt Monitoring | https://drive.google.com/file/d/1eCMtfJDoTXNZdQaSF5Fc5P53JBM86Ux3/view | ||
20240926 13:00 - 14:30 | Technical Support - Monnify - Solution Architecture and Troubleshooting | Monnify support, TeamApt Support and TeamApt Monitoring | https://drive.google.com/file/d/1lp2zGXSmJYw28v-2bV8SFI4bp3jYTy0s/view?usp=sharing | /wiki/spaces/MONCS/pages/588414977 |
Access Requirements
TeamApt (DCIR)
Can be found in the New Joiner page New Joiner - Onboarding
Grafana Dashboard: https://watchtower.teamapt.com/d/dgS5Ka7Iz/dcir-success-panel
Monnify
Monitoring tools Tools
Slack Channel
Pager duty (Access granted by Simpa Saiki)
Web Portal for testing and demos
ctl access
Grafana Dashboard: https://watchtower.teamapt.com/d/sffYhyl7z/monnify-transaction-monitoring-board-data?orgId=1&refresh=30m&from=now-1h&to=now
telegram – Needs to be decommission, upgraded to Slack
Metabase – Merchant List
Monnify BackOffice -- Switching Providers
Shift Pattern
TeamApt currently runs a 24/7 monitoring schedule - See rota here
Monnify currently runs 06:00 - D+1 02:00
Integration Road Map
S/N | Item | Responsible | Date | Comments | |
|---|---|---|---|---|---|
1 | Hiring (2 Junior Associates) | Constance | Jan 6th, 2024 | Concluded | Done |
2 | Consolidation of Process and Tools | Oladapo / Success | Dec 21 | Move to Slack Alerting | Done |
3 | Access to Monitoring tools | Oladapo | Dec 27 | In progress | |
4 | Handover sessions (X2) | Oladapo | Jan 8th | In Progress | |
5 | Rota | Success | Jan 8th | ||
Monnify - Payment Gateway - ESCALATION MATRIX
Customer | Status | Integration Lead | Project Manager | Support Engineer | Customer Email(s) for Incidents |
|---|---|---|---|---|---|
Customer List | Live |
|
ESCALATION MATRIX
L1 | Customer Desk | Vivian & Veronica | Email address(es) | ||
Monitoring | Mary-cynthia Ejike Afeez Kazeem Ayomide Ademuwagun | ||||
L2 | Technical support | Dominic Usiabulu | |||
Integration Team | Benjamin Ononogbu | ||||
L3 | Technical Product Manager | ||||
Product | Daniel Ojinaka |
TBD - Jan 20th, 2025