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This is a page managed for Technical Support and Monitoring Engineer for day to day operations. |
Frequently used
https://teamapt.atlassian.net/servicedesk/customer/portal/70 – For System Admin Tickets to Moniepoint
Infra - DB - Requests/Escalations
TOOLS
Decrypt password
NGINX Plus
Service Desk - Quick Links?
https://teamapt.atlassian.net/servicedesk/customer/portal/44 link for Chiamaka Ofomata
https://teamapt.atlassian.net/wiki/x/AQD8RgSWITCH AWS - This uses SSO and the location should be set to EU West 2
Portal Checks Hourly Report - Expectation is 3 checks per shift daily , before we get Monitoring to all banks
Spool samples - Grafana (teamapt.com) - Spool RC Count
https://teamapt.atlassian.net/servicedesk/customer/portal/51/group/202/create/838
DCIR Response Code Count by Date and Interchange. - The query counts transactions by response codes within a specific date range and for selected interchange IDs. It groups results by response codes, enabling analysis of transaction patterns or troubleshooting issues within the defined period.
Documents Base by Topic
Password page
Standard Operating Procedure
DCIR C4 Diagram for Monitoring
Solution Improvement
Incident Management Template
SWITCH RESOURCES
Grafana Production (Transactions) : https://hermes.aptpay-switch.teamapt.com/d/wbZ_UD7Nz/teamapt-switch-dashboard-production-copy?
Grafana VPN: https://hermes.aptpay-switch.teamapt.com/d/LOjLuCzHz/aws-vpn?orgId=1
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Training and Development
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Training and Development Links - Site Reliability Engineer |