Common Error Codes

APTPAY Customer Solutions

Work Schedule - AptPay Ops

https://teamapt.atlassian.net/l/cp/a081yhjA

https://teamapt.atlassian.net/wiki/x/QAAWRQ

HERA - Dashboard | Database Queries

Aptent UI

https://teamapt.atlassian.net/l/cp/b16Yhh2r

New Relic Assist

Key Exchange

MONITORING PLAYBOOK

https://teamapt.atlassian.net/wiki/spaces/AS

https://teamapt.atlassian.net/servicedesk/customer/portal/70 – For System Admin Tickets to Moniepoint

Infra - DB - Requests/Escalations

/wiki/spaces/AS/pages/1795850368

TOOLS
Decrypt password
NGINX Plus

https://teamapt.atlassian.net/wiki/x/VYClZQ

MONITORING

Changing Authentication config - For Monitoring Utils

MONITORING PLAYBOOK | ATS / SWITCH

Service Desk JIRA

Service Desk Dashboard

Grafana Monitoring

Spool Transaction samples

https://teamapt.atlassian.net/servicedesk/customer/portal/44 link for Chiamaka Ofomata
https://teamapt.atlassian.net/wiki/x/AQD8Rg

SWITCH AWS - This uses SSO and the location should be set to EU West 2

Portal Checks Hourly Report - Expectation is 3 checks per shift daily before we get Monitoring to all banks

Spool samples - Grafana (teamapt.com) - Spool RC Count

Service Notification Requests

https://teamapt.atlassian.net/servicedesk/customer/portal/51/group/202/create/838

NGINX Plus

DCIR Response Code Count by Date and Interchange. - The query counts transactions by response codes within a specific date range and for selected interchange IDs. It groups results by response codes, enabling analysis of transaction patterns or troubleshooting issues within the defined period.


NEW ONBOARDING
New Customer onboarding checklist - ATS / Switch

TSE CORNER
Bank Deployment - Read Only (To be deprecated)