This is a page to track Monnify Integration to TeamApt
Useful Links
Service Operations of Teamapt can be found here TeamApt Integrity OPS
Knowledge Transfer Sessions
Access Requirements
TeamApt (DCIR)
Can be found in the New Joiner page New Joiner - Onboarding
Grafana Dashboard: https://watchtower.teamapt.com/d/dgS5Ka7Iz/dcir-success-panel
Monnify
Monitoring tools Tools
Slack Channel
Pager duty (Access granted by Simpa Saiki)
Web Portal for testing and demos
ctl access
Grafana Dashboard: https://watchtower.teamapt.com/d/sffYhyl7z/monnify-transaction-monitoring-board-data?orgId=1&refresh=30m&from=now-1h&to=now
telegram – Needs to be decommission, upgraded to Slack
Metabase – Merchant List https://pluto.moniepoint.com/
Monnify BackOffice -- Switching Providers
Monnify Support Desk - https://teamapt.atlassian.net/jira/servicedesk/projects/MOSD/
Shift Pattern
TeamApt currently runs a 24/7 monitoring schedule - See rota here
Monnify currently runs 06:00 - D+1 02:00
Integration Road Map
S/N | Item | Responsible | Date | Comments | |
|---|---|---|---|---|---|
1 | Hiring (2 Junior Associates) | Constance | Jan 6th, 2024 | Concluded | Done |
2 | Consolidation of Process and Tools | Oladapo / Success | Dec 21 | Move to Slack Alerting | Done |
3 | Access to Monitoring tools | Jan 24th | Pending Access to Monnify Support Jira, Atlas and Kube ctl | In progress | |
4 | Handover sessions (X2) | Oladapo | Jan 18th | Done | |
5 | Rota | Success | Jan 27th | Pending handover date from Monnify Leadership | In Progress |
Monnify - Payment Gateway - ESCALATION MATRIX
Customer | Status | Integration Lead | Project Manager | Support Engineer | Customer Email(s) for Incidents |
|---|---|---|---|---|---|
Customer List | Live |
|
ESCALATION MATRIX
L1 | Customer Desk | Vivian & Veronica | Email address(es) | ||
Monitoring | Mary-cynthia Ejike Afeez Kazeem | ||||
L2 | Technical support | Dominic Usiabulu | |||
Integration Team | Benjamin Ononogbu | ||||
L3 | Technical Product Manager | ||||
Product | Daniel Ojinaka |
TBD - Jan 20th, 2025