How will MFB measure progress towards North Star Goal?

Displayed as:

• Theme Metric(s)

• Responsibility

Best product: NPS, CSAT, Quality

Market share:  Market share

Lock customer: Penetration

Sales: Revenue, Gross margins, CAC

Efficient operations: EBITDA

Regulatory compliance:

Sustainability:

How MFB will deliver the best product in Nigeria?

1. Create the right structures     

   1. Create the right structures in each business line, with customer-focused high-calibre Product Managers at the core

2. Get the best people, get the most out of them

   1. Create the right organisational structure for scale

   2. Fill vacant roles in organisation, make sure the right people are in the right positions

   3. Execute a small number of very high quality hires for key roles (focus on maximising RoI)

   4. Establish best-in-class management practices to get the most out of people & teams

3. Focus, cohesion and principles

   1. Establish and communicate our common goal:

      1. Make North Star Goal clear to every person in the organisation

      2. Articulate step-by-step plan to get there, and every person’s role to achieve it (via KPIs)

      3. Reinforce and communicate throughout the organisation regularly

   2. Focuses:

      1. Bring together all the verticals into one cohesive body

      2. Make Moniepoint world class for UX

      3. Create modular full-service system that can rapidly be deployed to new countries (longer-term)

   3. Principals:

      1. Add processes, retain entrepreneurialism

      2. Fastest in the world, through co-ordinated action

      3. Customer first in everything we do

      4. Further embed Moniepoint’s core values

         1. Grit

         2. Empathy

         3. Candour

         4. Technical depth

         5. Integrity

         6. No ego