Customer Engagement Harmonisation

The banking dashboard should have a single section for product action and information banners.

1. Carousel now supports multiple product banners

2. Action banners have CTAs on them

3. Reduced clutter on the dashboard

A banner allows products to display information or get user actions on the dashboard. They can be for information purposes like Rewards or customer actions like KYC upgrades.

Multiple products want to display their banners on the dashboard. Some examples are:

1. Reward campaigns 

2. CAC

3. KYC action (coming soon.)

4. Payments - Activate MFA [currently a pop-up but could be a banner]

5. General information

There are two issues with our banners on the dashboard today:

1. Multiple banners, multiple sections: When multiple product banners are displayed, they each take up a full section of the dashboard layout, which wastes real estate and makes it cluttered.

2. Hardcoded banners: Products can only add hard-coded static banners to the dashboard. They need a plug-and-play system to display banners for customers.

To fix this we decided to:

1. Extend the current rewards banner to allow other products to create banners.

2. Create a carousel to display all product banners, ordered by priority.

Scope

1. We will be creating a carousel on the dashboard to house all product banners

2. We will extend the current rewards banner to enable other products to create banners.

Constraints

1. All banners going forward must exist in the single carousel