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TeamApt Integrity OPS

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Created by Success Imakuh , last modified on Feb 03, 2025

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This is a page managed for Technical Support and Monitoring Engineer for day to day operations.

Frequently used

Service Desk - Quick Links?

Service Desk JIRA
Service Desk Dashboard
Grafana Monitoring
Spool Transaction samples
https://teamapt.atlassian.net/servicedesk/customer/portal/44 link for Chiamaka Ofomata
https://teamapt.atlassian.net/wiki/x/AQD8Rg
SWITCH AWS - This uses SSO and the location should be set to EU West 2
Portal Checks Hourly Report - Expectation is 3 checks per shift daily before we get Monitoring to all banks
Spool samples - Grafana (teamapt.com) - Spool RC Count
Service Notification Requests
https://teamapt.atlassian.net/servicedesk/customer/portal/51/group/202/create/838
NGINX Plus
DCIR Response Code Count by Date and Interchange. - The query counts transactions by response codes within a specific date range and for selected interchange IDs.

Documents Base by Topic

Password page
Standard Operating Procedure

DCIR C4 Diagram for Monitoring

Solution Improvement
Incident Management Template

SWITCH RESOURCES
Grafana Production (Transactions) : https://hermes.aptpay-switch.teamapt.com/d/wbZ_UD7Nz/teamapt-switch-dashboard-production-copy?

Grafana VPN: https://hermes.aptpay-switch.teamapt.com/d/LOjLuCzHz/aws-vpn?orgId=1
AS-1996 - Getting issue details... STATUS Mappings here

Training and Development

Training and Development Links - Site Reliability Engineer

Confluence as a Knowledge base

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