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Service Notification Requests

Service Notification Requests

Owned by Success Imakuh
Jul 04, 2024
1 min read

All service notification requests can be made via workplace or via email to AptPay Monitoring with the below details:

Recipients: All

Downtime:

Date:

Description of activity:

 

Please follow this template to send out the service notification

  • Create a service request ticket for the notification

  • Send email to client with recipients list. See appendix below

  • Update the ticket with the notification

  • Upon completion of the exercise, please inform client and close the ticket

 

 

 

 

 

 

Appendix

[Service Notification] 

Dear Team,

Please be informed that we will be carrying out a planned maintenance on the DCIR infrastructure (Database Maintenance) after close of business today. 

Kindly note that this is a shutdown maintenance, hence the DCIR portal and other DCIR offerings will not be accessible during the maintenance period. If there is no objection, we will proceed as planned and let everyone know as soon as this activity is completed, with services restored.

 

Date/Time: Thursday, July 4th, 2024 -11:00 PM to Friday, July 5th, 2024 - 06:00 AM

Duration: 7 hours

Maintenance Bridge: https://teams.live.com/meet/9450895744546?p=GaDT6AnolKusDKCc

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