Moniepoint / TeamApt Aptent Configuration Rationalization

Moniepoint / TeamApt Aptent Configuration Rationalization

This is a page to track rationalization of roles within Aptent; TeamApt as a processor.

 

Useful Links
Service Operations of Teamapt can be found here https://teamapt.atlassian.net/wiki/spaces/TG/pages/1090355201


War Room Sessions

Date

Topic

Facilitator

Attendees

Recording

Useful links

Date

Topic

Facilitator

Attendees

Recording

Useful links

20250505

14:30 - 15:15

High level deep dive into the current bottlenecks and way forward towards separation of transaction monitoring roles/duties

@Oladipupo Sholotan

@Oladipupo Sholotan

@Chidera Molokwu

@Oladapo Onayemi

@Chiamaka Ofomata

@Saheed Yusuf

@Success Imakuh

@Khalil Kalejaiye

 

Not available

 

Useful links Requirements

 

For Access: Please see new joiner page

Shift Pattern

  • TeamApt currently runs a 24/7 monitoring schedule - See rota here

  • Moniepoint MFB currently runs 05:00AM - D+1 01:00

 

Handover Road Map

S/N

Item

Responsible

Due Date

Comments

Status

S/N

Item

Responsible

Due Date

Comments

Status

1

Hiring (1 Junior / Associates)

HRBP / @Chidera Molokwu

@Oladipupo Sholotan

June 2nd 2025

Not Started

Done

2

Consolidation of Process and collaboration Tools

@Chidera Molokwu
@Success Imakuh

June 2nd 2025

Create Slack Channel for in office hours escalations across both entities

Done

3

Audit Trail implementation

@Chidera Molokwu

TBD

 

@Chidera Molokwu

Please update

4

Auto Switch Away Implementation

@Chidera Molokwu

June 2nd 2025

 

Done

4

Rationalization of Aptent Access

-

@Saheed Yusuf
@Oladipupo Sholotan

@Simpa Saiki

June 8th 2025

Ensure access to both Aptent are separated according to entities

Done

5

Handover sessions (X1)

@Success Imakuh

June 2nd 2025

 

Done

6

Rota (24/7)

@Oladipupo Sholotan

TBD

 

@Oladipupo Sholotan

Please share MP sre rota calender

 

 

 

 

 

 

 

ESCALATION MATRIX

Customer

Status

Project Manager

Contact - Support Engineer

Email(s) for Incidents

Operating hours

Customer

Status

Project Manager

Contact - Support Engineer

Email(s) for Incidents

Operating hours

NIBSS

Live

 


N/A



 

24/7

TeamApt

Live

@Ifeoluwa Oguntona

@Saheed Yusuf

aptpaytechnicalsupport@teamapt.com

24/7

Moniepoint MFB

Live

@Khalil Kalejaiye

@Oladipupo Sholotan

 

@Oladipupo Sholotan

Please update

ESCALATION MATRIX (TeamApt)

Monitoring / L1

Monitoring Team (TeamApt)

@Success Imakuh

@Qazim Adedigba

@Abdullahi Waheed

@Tobi Olajumoke

@Innocent Nwaokorie

@Daniel Armstrong

L2

 

Technical support (TeamApt)

@Oladapo Onayemi

@Saheed Yusuf

@Chiamaka Ofomata

@Ekene Udodi

Integration Team

@Benjamin Ononogbu

@Oreoluwa Somuyiwa

@Tochukwu Nwokolo (Unlicensed)


L3

Engineering Manager

@Wycliffe Ochieng'

 

Product

 

@Kevin Ng'Eno

@June Johnson


STATUS
TENTATIVELIVE DATE: June 13th, 2025
Business Hours: 24/7
Rota <Please paste Rota schedule here>: