Moniepoint / TeamApt Aptent Configuration Rationalization
- Success Imakuh
This is a page to track rationalization of roles within Aptent; TeamApt as a processor.
Useful Links
Service Operations of Teamapt can be found here TeamApt Integrity OPS
War Room Sessions
Date | Topic | Facilitator | Attendees | Recording | Useful links |
|---|---|---|---|---|---|
20250505 14:30 - 15:15 | High level deep dive into the current bottlenecks and way forward towards separation of transaction monitoring roles/duties | @Oladipupo Sholotan | @Oladipupo Sholotan @Chidera Molokwu @Oladapo Onayemi @Chiamaka Ofomata @Saheed Yusuf @Success Imakuh @Khalil Kalejaiye
| Not available |
|
Useful links Requirements
Grafana Dashboard: https://watchtower.teamapt.com/d/dgS5Ka7Iz/dcir-success-panel
Switch Dashboard: https://hermes.aptpay-switch.teamapt.com/d/wbZ_UD7Nze/teamapt-switch-dashboard-production?orgId=1&refresh=15m
Switch Alerts: https://hermes.aptpay-switch.teamapt.com/d/success001/teamapt-alerts-dashboard?orgId=1
Slack Channel: << Insert name of slack channel >>
Metabase (Switch) - https://metabase.aptpay-switch.teamapt.com/ --- TeamApt Only
Clickhouse Data Warehouse (Switch) – https://loki.teamapt.com/ – TeamApt Only
New Joiner page New Joiner - Onboarding
For Access: Please see new joiner page
Shift Pattern
TeamApt currently runs a 24/7 monitoring schedule - See rota here
Moniepoint MFB currently runs 05:00AM - D+1 01:00
Handover Road Map
S/N | Item | Responsible | Due Date | Comments | Status |
|---|---|---|---|---|---|
1 | Hiring (1 Junior / Associates) | HRBP / @Chidera Molokwu @Oladipupo Sholotan | June 2nd 2025 | Not Started | Done |
2 | Consolidation of Process and collaboration Tools | @Chidera Molokwu | June 2nd 2025 | Create Slack Channel for in office hours escalations across both entities | Done |
3 | Audit Trail implementation | @Chidera Molokwu | TBD |
| @Chidera Molokwu |
4 | Auto Switch Away Implementation | @Chidera Molokwu | June 2nd 2025 |
| Done |
4 | Rationalization of Aptent Access | @Saheed Yusuf @Simpa Saiki | June 8th 2025 | Ensure access to both Aptent are separated according to entities | Done |
5 | Handover sessions (X1) | @Success Imakuh | June 2nd 2025 |
| Done |
6 | Rota (24/7) | @Oladipupo Sholotan | TBD |
| @Oladipupo Sholotan |
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ESCALATION MATRIX
Customer | Status | Project Manager | Contact - Support Engineer | Email(s) for Incidents | Operating hours |
|---|---|---|---|---|---|
NIBSS | Live |
|
|
| 24/7 |
TeamApt | Live | @Ifeoluwa Oguntona | @Saheed Yusuf | 24/7 | |
Moniepoint MFB | Live | @Khalil Kalejaiye | @Oladipupo Sholotan |
| @Oladipupo Sholotan |
ESCALATION MATRIX (TeamApt)
Monitoring / L1 | Monitoring Team (TeamApt) @Success Imakuh | @Qazim Adedigba @Abdullahi Waheed @Tobi Olajumoke @Innocent Nwaokorie @Daniel Armstrong |
L2
| Technical support (TeamApt) @Oladapo Onayemi | @Saheed Yusuf @Chiamaka Ofomata @Ekene Udodi |
Integration Team | @Benjamin Ononogbu | |
L3 | Engineering Manager | @Wycliffe Ochieng'
|
Product |
| @Kevin Ng'Eno @June Johnson |
STATUS
TENTATIVELIVE DATE: June 13th, 2025
Business Hours: 24/7
Rota <Please paste Rota schedule here>: