Moniepoint / TeamApt Aptent Configuration Rationalization

Moniepoint / TeamApt Aptent Configuration Rationalization

This is a page to track rationalization of roles within Aptent; TeamApt as a processor.

 

Useful Links
Service Operations of Teamapt can be found here TeamApt Integrity OPS


War Room Sessions

Date

Topic

Facilitator

Attendees

Recording

Useful links

Date

Topic

Facilitator

Attendees

Recording

Useful links

20250505

14:30 - 15:15

High level deep dive into the current bottlenecks and way forward towards separation of transaction monitoring roles/duties

@Oladipupo Sholotan

@Oladipupo Sholotan

@Chidera Molokwu

@Oladapo Onayemi

@Chiamaka Ofomata

@Saheed Yusuf

@Success Imakuh

@Khalil Kalejaiye

 

Not available

 

Useful links Requirements

 

For Access: Please see new joiner page

Shift Pattern

  • TeamApt currently runs a 24/7 monitoring schedule - See rota here

  • Moniepoint MFB currently runs 05:00AM - D+1 01:00

 

Handover Road Map

S/N

Item

Responsible

Due Date

Comments

Status

S/N

Item

Responsible

Due Date

Comments

Status

1

Hiring (1 Junior / Associates)

HRBP / @Chidera Molokwu

@Oladipupo Sholotan

June 2nd 2025

Not Started

Done

2

Consolidation of Process and collaboration Tools

@Chidera Molokwu
@Success Imakuh

June 2nd 2025

Create Slack Channel for in office hours escalations across both entities

Done

3

Audit Trail implementation

@Chidera Molokwu

TBD

 

@Chidera Molokwu

Please update

4

Auto Switch Away Implementation

@Chidera Molokwu

June 2nd 2025

 

Done

4

Rationalization of Aptent Access

-

@Saheed Yusuf
@Oladipupo Sholotan

@Simpa Saiki

June 8th 2025

Ensure access to both Aptent are separated according to entities

Done

5

Handover sessions (X1)

@Success Imakuh

June 2nd 2025

 

Done

6

Rota (24/7)

@Oladipupo Sholotan

TBD

 

@Oladipupo Sholotan

Please share MP sre rota calender

 

 

 

 

 

 

 

ESCALATION MATRIX

Customer

Status

Project Manager

Contact - Support Engineer

Email(s) for Incidents

Operating hours

Customer

Status

Project Manager

Contact - Support Engineer

Email(s) for Incidents

Operating hours

NIBSS

Live

 


N/A



 

24/7

TeamApt

Live

@Ifeoluwa Oguntona

@Saheed Yusuf

aptpaytechnicalsupport@teamapt.com

24/7

Moniepoint MFB

Live

@Khalil Kalejaiye

@Oladipupo Sholotan

 

@Oladipupo Sholotan

Please update

ESCALATION MATRIX (TeamApt)

Monitoring / L1

Monitoring Team (TeamApt)

@Success Imakuh

@Qazim Adedigba

@Abdullahi Waheed

@Tobi Olajumoke

@Innocent Nwaokorie

@Daniel Armstrong

L2

 

Technical support (TeamApt)

@Oladapo Onayemi

@Saheed Yusuf

@Chiamaka Ofomata

@Ekene Udodi

Integration Team

@Benjamin Ononogbu

@Oreoluwa Somuyiwa

@Tochukwu Nwokolo (Unlicensed)


L3

Engineering Manager

@Wycliffe Ochieng'

 

Product

 

@Kevin Ng'Eno

@June Johnson


STATUS
TENTATIVELIVE DATE: June 13th, 2025
Business Hours: 24/7
Rota <Please paste Rota schedule here>: