Communicating to your customers

The final step is reaching out to customers to let them know you have this awesome new method of payment. This step is extremely important as every customer needs to know his own virtual account number and needs to know how it works and how he can use it for payment.

Typically, all that is required is a simple communication to customers via whatever channel or channels you typically use in engagement. This could be SMS, Email, Push Notifications etc.


Sample Email

Dear Customer,

We are glad to inform you of a new, easy to use payment channel we have introduced. You can now top up your XYZ wallet instantly by simply doing a bank transfer to this account number

  • 9900099000

  • ABC Bank

This is instant and immediately you do the transfer, your wallet balance will be updated immediately. You can transfer at any time without even coming to our application and your balance will be topped up immediately.

This account number is dedicated to you. You can save this account number as a beneficiary on your banking apps to make transferring even easier. Remember you can also transfer via your bank’s USSD.

Please note that this account number is virtual and is simply linked to your XYZ wallet. You cannot actually interact with this account at the bank.